Information Technology Analyst Hybrid

Introduction

Are you an IT professional?

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) Agency Success team, is currently accepting applications for two (2) Information Technology Analyst 1 positions to service Connecticut Veterans Affairs (DVA) and Connecticut State Library (CSL).

Schedule:

Full-Time (40 Hour), First Shift (hours could vary), Monday - Friday

Location(s):
Hartford, CT or Rocky Hill, CT

These hybrid positions are eligible to apply for telework in accordance with the Telework Policy. The Policy can be found HERE.

Visit our State Employee Benefits Overview page!

Professional growth and development opportunities.

A healthy work/life balance to all employees.

These roles offer the opportunity to strengthen your problem-solving abilities, expand your IT expertise, and grow your career within enterprise technology.

• Maintain, secure, and support core systems and existing applications critical to daily operations.
• Develop, customize, and maintain applications that improve operational efficiency and constituent services.
• Support modernization efforts, including implementing cloud-based tools, low code platforms, and improved digital workflows.
• Support websites, portals, mobile applications, and digital submission systems that enable constituent access and engagement.
• Ensure accessibility, reliability, and consistency of online information and digital services.
• Assist with project implementations, platform migrations, system enhancements, and new technology rollouts.
• Troubleshoot application issues and collaborate with technical teams to resolve problems quickly and effectively.
• Maintain documentation, system configurations, and support procedures.
• May be assigned on‑call duties and must be able to respond to emergency or priority service needs during non‑business hours.

Agency Success helps agencies modernize their technology, streamline operations, and improve the digital services available to residents.

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

Service/Help Support:

• Responds to calls, email and personnel requests for technical support;
• Tracks status of all problems and monitors open problems;
• Resolves simple to moderate problems by providing support on hardware and software products;
• Resolves simple to moderate technical calls from customers;
• Acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests;
• Monitors personal computer (PC) performance;
• Performs related duties as required.

Desktop Services:

• Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools;
• Uses diagnostic tools to identify hardware and/or software problems and initiates repair;
• Rebuilds PCs and reconfigures user specific settings;
• Installs new software releases of simple to moderate complexity;
• Coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software;
• Assists in implementation of network and/or system hardware and software upgrades and/or enhancements;
• Configures and installs terminal emulation software for host connection;
• Performs related duties as required.

Network Services:

• Provides first level support for network connectivity, or related network issues for user community;
• Assists with diagnoses and resolution of simple network problems;
• Assists with the configuration of network components;
• Resets and reinitializes devices when appropriate;
• Assist in executing specific disaster recovery plans;
• Provides user support and on the spot training to users;
• Performs related duties as required.

Software Development:

• Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials;
• Customizes software applications to meet user requirements;
• Assists systems and…