Systems Administrator

ORGANIZATIONAL OVERVIEW

The Connecticut Education Network (CEN) is Connecticut’s trusted internet partner, committed to our member community and its success. By honoring this commitment, we have grown the member customer network and maintained our reputation as one of the most valued Internet Service Providers serving CT for over 20 years. Join CEN to discover a culture that is rooted in innovation and thrives on collaboration.

Imagine loving what you do, where you do it, and contributing to a mission and vision that provides unprecedented value to Connecticut. CEN offices are located at 55 Farmington Avenue, Hartford CT.

CEN, through The University of Connecticut (UConn) Information Technology Services (ITS), has an exciting opportunity for an IT professional to provide support for CEN's systems, server, and network infrastructure. Support includes a blend of Windows and Linux on-premises and cloud-hosted servers and services, as well as the administration, monitoring, and maintenance of network systems that support CEN's statewide service provider network and member-facing services.

Incumbents are responsible for installation, configuration, maintenance, monitoring, and security of physical and virtual infrastructure, applications, and network services. Responsibilities also include troubleshooting and resolving systems and network issues, supporting network management platforms, and ensuring the availability, performance, and reliability of critical services used by internal staff and external member-customers.

The successful candidate will bring demonstrated experience, knowledge, skills, and abilities in support of IT systems, infrastructure, security, network, and automation.

Sys Admin 1 - $67,666 – $87,966 with consideration for experience and qualifications

• Defined contribution with match or defined benefit program retirement options
• Excellent and affordable healthcare options
• Annual merit increase program
• 22 paid vacation days per year in addition to paid sick leave and 12 paid holidays
• Employee and dependent tuition waivers
• A highly desirable work environment

• Serve as an administrator and escalation point for CEN’s server infrastructure, cloud hosted and/or virtual and physical systems, monitoring solutions, and negotiations with vendors.
• Ensure systems are secure, meet or exceed security best practices, and maintain high availability of all systems. Perform periodic integrity checks/security scans and remediate issues as identified.
• Evaluate, develop, support, and secure systems including cloud hosted and/or on-prem physical and virtual platforms for Windows Server/Desktop, Active Directory, Linux/Unix instances, etc.
• Administer applications and/or services used to manage the network including out-of-band access, smart PDU and UPS’, monitoring, and member-user administration related to CEN services
• Develop, support, and mature the Identity Access Management (IAM) solution(s) including identity store of accounts, authentication mechanisms, integration with RADIUS & TACACS servers, etc.
• Provide support for unified communications systems including overall management, adds, moves and changes of voice endpoints and user associations.
• Contribute to capacity analysis, licensing management, asset tracking/inventory, and lifecycle management of all systems.
• Proactively analyze system logs, and other sources using commercial or open/community source security scripts/tools to identify threats or incidents.
• Draft scripts and/or deploy programs to assist with automation, provisioning, and/or telemetry, and to ensure integrity of resources to dependent systems.
• Log and manage incidents in ticketing systems while maintaining technical documentation, including diagrams and standard operating procedures.
• May assist with CEN’s Wi-Fi service offerings including RF design, device configuration, licensing, maintenance, and troubleshooting of wireless access points.
• May assist with CEN’s fiber network monitoring, documentation, administration, and GIS mapping.
• Interact with customer stakeholders, forge relationships, and contribute to the development of the technical…