Genesys Developer

Genesys Routing Developer

Team Structure:
Team Structure: 1 Scrum Master, 1 Team lead, 4 Developers, 2 QA.

Candidate must have experience in Contact center technology especially in Genesys platform and it is ideal if he is from health care domain, but it is not mandatory.

Top 3 skills:
1) Genesys Routing
2) Genesys Composer
3) Genesys Rules

Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. (Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.) Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse, GAX (Genesys Administrator Extension), GA (Genesys Administrator) & Kazimir will be considered a plus.

Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a strong knowledge in SSDLC. CICD experience with Jenkins and Git Hub. Experience with basic Java development is a plus.

• 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
• 3+ years of Configuration management tools
• Experience in developing Routing workflows using Composer
• 3+ years of experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
• Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
• Ability to architect routing design and development for new solutions that will be implemented for the customer
• Experience in troubleshooting routing issues in production on call
• Excellent Communication and interpersonal skills

• Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
• Experience using Cyara for call flow automation testing
• Genesys certification in Routing

What are the work hours? 8am-5pm Monday through Friday (required to work after hours to support a change release)

Where is the work to be performed? Candidate must be able to report to one of the UHG facility:

• Plymouth, MN
• Hartford, CT
• Basking Ridge, NJ

Telecommuting allowed at this time due to COVID.

What type of interview process is preferred?

Initial interview will be a 30 minute audio call followed by another round or two with other team members.