Oracle CX; Fusion Service Cloud) Consultant Job Hartford area,Connecticut USA,IT/Tech

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success.

Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.

In the assigned

Job Role of Package Project Lead 1, your Area Of Responsibility will be as below:

Develop project timelines, proactively identify and address resource discrepancies to ensure timely project completion
Facilitate effective coordination between technical teams and client stakeholders by organizing regular meetings, sprints, and project phases to align expectations and objectives
Support technical teams in executing development, integration, and customization stages of enterprise application packages, ensuring adherence to project requirements
Monitor project deliverables across all phases to meet established quality benchmarks and stakeholder expectations

Your Contribution To The Team

Proactive risk management to ensure project delivery.
An ability to build collaborative relationships with stakeholders through effective communication
Focus to anticipate challenges and deliver innovative solutions.
Commitment to balance project economics with adherence to strategic priorities.

Required Skill And Experience

Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies
Experience in Oracle Engagement Cloud
Experience in architecture/ design / detailing of processes and problem definition.
Knowledge and experience of implementing Service Request Management, RMA / Depot Repair, Knowledge Management, Digital Customer Service, Omnichannel features with Fusion Service.
Understanding of business processes related to customer service, service entitlements/coverages, RMA and Depot Repair
Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, Data Migration, reporting and analytics.
Knowledge of Webservices based integration
Experience in PoC ideation, creation, and presenting demonstrations to clients.
Understanding of Oracle Service Logistics Cloud
Familiarity with Oracle Order Management Cloud
Knowledge of Oracle Inventory Cloud and Oracle Maintenance Cloud
Experience across full project lifecycle (requirements gathering, solution design, implementation)
Hands-on involvement in configuration, development, and deployment of Oracle Cloud solutions
Ability to collaborate with cross-functional teams (developers, analysts, project managers)
Ability to deliver high-quality, scalable Oracle Cloud solutions

Preferred Skill And Experience

E…