Specialty Claims Associate

Overview

Manage specialty claims associated with one or more existing strategic products to include, but not limited to Employment Practices Liability (EPL), Miscellaneous Professional Liability (MPL), Cyber Liability and Contractor's Errors & Omissions (CE&O) and as well as products developed in the future. Provide customers with quality and service that is consistent with established claims management standards. Key responsibilities include prompt customer contact, creation of a plan for claim evaluation, timely assessment of damages, investigation relative to the cause of loss, application of relevant coverage, creation of a plan for evaluation and resolution, and proactive achievement of the most efficient, cost-effective resolution.

Adhere to established claims management standards to produce claim files that reflect accuracy, timeliness, efficiency and a distinctive customer experience.

• College degree is required
• Law degree is preferred
• 2+ years of liability Claim Adjuster experience in the Property/Casualty insurance industry or in the practice of law
• 1+ year experience in customer facing, financial or other service oriented position
• Possess or have the ability to be licensed as required by the various states

• Excellent organization and time management skills
• Good communications skills (verbal and written) with the ability to influence and negotiate
• Strong customer awareness, emotional intelligence, advocacy and ability to cultivate a strong relationship with customers
• Flexibility in work schedule and willingness to work in a fast paced environment

We are an equal opportunity employer. We are committed to an inclusive culture and workforce. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.