Personal Lines and Commercial Lines Account Manager

Commercial Lines and Personal Lines Account Manager

One Digital is seeking an experienced and knowledgeable Account Manager to service existing clients and help develop new client relationships. Account Managers serve as an important business contact for the client and are responsible for client success and satisfaction. Position includes opportunity for new business sales.

• Build strong relationships with clients to maintain existing business and acquire new accounts by consistently providing prompt, accurate, and courteous service.
• Process new and renewal business, endorsement requests, certificates of insurance and review policies and endorsements for accuracy and relevance.
• Correspond in a professional manner with insurance companies and clients to update, obtain or verify necessary information for account servicing.
• Accurately answer client questions about their insurance coverages and needs.
• Accurately answer insurance company underwriting questions about client accounts.
• Assist with claims processing when applicable.
• Assist with marketing when applicable.
• Keep informed about new coverages and products.
• Handle tasks in a manner that complies with the agency’s quality control standards.
• Identify, prospect, and close new business via referrals, called in business, networking sources, and organic prospect meetings to meet monthly and annual revenue goals.

• Enroll in annual continuing education to stay updated on changes within the insurance industry.
• Perform other specific duties and projects as assigned by Team Manager.
• Pursue a program of personal and professional development.

• A current Property and Casualty Insurance License is preferred; however One Digital is willing to assist with licensing for the right applicant.
• A high school diploma, two years of college or two years’ experience in the insurance industry is preferred.
• Experience with Microsoft Office products including Outlook, Word, Excel and Teams.
• Strong respect for confidentiality and attention to detail.
• Strong time management skills.
• Excellent written and oral communication skills.
• Ability to understand and analyze insurance coverages, forms and policies.

The typical base pay range for this role nationwide is $65,000 to $75,000 per year. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non‑exempt employees, and robust learning and development programs.

You will receive reimbursement of job‑related expenses per the company policy and may receive employee perks and discounts.

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One Digital is an equal opportunity employer. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.