Claims Specialist, Design Professional

Chicago, IL | New York, NY | Exton, PA | Hartford, CT

Our claims team sets us apart. Our experienced claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development.

• Proactively managing Design Professional liability claims across multiple jurisdictions, including initial review, coverage evaluation, developing resolution strategies, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the insured and AXA XL.
• Using robust technical skills and subject matter expertise, handle complex and difficult claims within authority level, with focus on setting timely appropriate reserves.
• Partnering with defense counsel in setting and pursuing effective and cost‑efficient litigation strategies consistent with AXA XL litigation management best practices.
• Evaluating settlement value and negotiating claims and litigated matters within authority, as well as participating in mediations and settlement conferences. Consistently employing strategic litigation management skills throughout the life of all claims.
• Coordinating and managing communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring the highest level of customer service.
• Ensuring all documentation is present in the claim file and ensuring that Claims Handler Guidelines and protocols are followed
• Maintaining high-quality relationships with insureds and brokers through frequent contact and responsiveness to their needs, including promptly reviewing contracts for insurability when requested.
• Active participation in marketing and promotional activities with some component of public speaking.

You will report to the Manager of Design Professional Claims.

We’re looking for someone who has these abilities and skills:

• Education:
  
  Bachelor’s degree required;
  Juris Doctor (JD) preferred
• Experience:
  
  Intermediate level professional liability claims-handling experience. Experience managing, negotiating, and resolving complex claims.
• Licensing:
  Insurance adjuster licenses for all states requiring licenses, or willingness to immediately obtain such licenses upon starting employment.
• Proactive and Results‑Oriented File Handling:
  Ability to proactively manage assigned claims, approach tasks proactively, and anticipate needs. Proactive decision making, ability to prioritize multiple work streams while maintaining quality.
• Analytical and Technical
  
  Skills:
  
  Robust analytical and technical skills to handle complex and difficult claims applying sound judgment skills.
• Collaboration:
  
  Ability to collaborate with claims management on large and complex losses. Capability to develop and maintain productive working relationships with insureds, brokers, claim handlers, underwriters, and legal counsel. Willingness to seek input from others as needed to achieve the best result possible for the insured and AXA XL.
• Communication:
  Excellent verbal and written communication, presentation and influencing skills. Ability to communicate effectively with internal and external stakeholders to make sure we provide the highest level of customer service.
• Ethics:
  Handle responsibilities with integrity and to the highest standards of professionalism.
• Continuous Improvement Focused:
  Willing to ask questions and explore new ideas. Eager to learn and ability to focus on continuously improving technical skills and AXA XL claims capabilities.
• Client‑Service Oriented:
  Focus on value at…