Customer Service Associate - Automotive Finishes

Job Description

The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick‑up trucks. The Associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The Associate is responsible for receiving and preparing orders and for safely moving and loading. This position also provides customer service, monitors inventory, and operates color retrieval and paint‑mixing machine equipment as needed.

The selected individual will work at Automotive Branch #9145 located at 140 Ledyard Street, Hartford, CT 06114. This is a part‑time position. The work schedule aligns with the branch’s hours of operation:
Monday through Friday, 8:00 AM to 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.

Job duties involve contact with customers, including minors, and access to cash, other payment methods, electronic equipment, personal information, store merchandise, and other items of value. The Company requires a criminal history review to protect its customers, staff, employees, vendors, contractors, and the general public.

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Operate color retrieval and paint mixing machine equipment as needed
• Comply with inventory control procedures and assist with the physical inventory process
• Complete monthly and quarterly safety training

• Must be at least 18 years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation

• Have at least a High School diploma or GED
• Have at least one year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum‑hoists, drum dollies, conveyor belts, etc.)
• Have at least one year of work experience in customer service, retail, or sales

At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin‑Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.

Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well‑being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities

Step 1 – Online Application Find the role(s) that interest you on our Careers page:

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Step 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a…