Customer Service Associate - Automotive Finishes

Job Description

The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using company vans or pick‑up trucks. The associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. They receive, prepare orders and safely move and load them. The role also involves providing customer service, monitoring inventory, and operating color retrieval and paint‑mixing machine equipment as needed.

Location & Schedule

The employee will work at Automotive Branch #9145 located at 140 Ledyard Street, Hartford, CT 06114. This is a part‑time position, with a schedule that aligns with the branch's hours of operation, Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours may be determined based on business needs and are subject to change.

Job Duties

Contact with customers (which may include minors) and handling cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. The company requires a criminal background review for safety reasons.

• Prepare orders for delivery or pickup in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Operate color retrieval and paint mixing machine equipment as needed
• Comply with inventory control procedures and assist with the physical inventory process
• Complete monthly and quarterly safety training

• At least eighteen (18) years of age
• Legally authorized to work in the United States without sponsorship
• Valid, unrestricted driver's license
• Ability to retrieve material and lift up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willingness to work all scheduled hours

• High School diploma or GED
• Minimum one (1) year of experience using material‑handling equipment (e.g., forklift, pallet jack, hand truck, conveyor belts, etc.)
• Minimum one (1) year of experience in customer service, retail, or sales

Wage range and benefits information are provided as per company policy.

Sherwin‑Williams is a proud Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other protected category.