Associate Practice Manager, Primary Care - Hartford

Associate Practice Manager, Primary Care - Hartford

Hartford, CT, United States
Farmington, CT, United States
(On-site)

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home.

Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Under supervision, oversees the delivery of quality care and patient safety, operational and financial performance, and customer satisfaction within an assigned service line/alignment. Coordinates the efficient operations of the department and performs a variety of administrative and operational support duties as delegated by the Practice Manager or Director of Operations. Utilizes judgment and collaborates with others in interpreting departmental policies to resolve routine to complex inquiries or problems.

Serves as liaison between the assigned practice(s) and other practices/departments within Connecticut Children's.

Coordinates the delivery of high-quality patient care and customer service by overseeing the efficient non-clinical day-to-day operations of an assigned service line/alignment.

Quality and Patient Safety:

• Ensures risk management policies are being followed.
• Collaborates with Director to maintain knowledge of key division quality metrics and goals. Ensures staff is educated and adheres to compliance standards, regulations, programs and practices.
• Ensure quality and safety issues are addressed in a timely manner in partnership with Director or Manager, Quality Improvement, Legal, and Human Resources, and appropriate corrective actions are implemented in a timely manner and in accordance with defined recommendations.

Operations and Finance:

• Responsible for all clinical scheduling including review of clinical schedules on a daily basis to ensure overall efficiency of scheduling operations.
• Supervise administrative operations and staff.
• Responsible for collaborating with Management to identify potential process improvements and workflow changes to achieve budget and other operational metrics such as referrals, callbacks,DMS board.
• Monitors and maintains billing work queues to ensure bills are accurate, complete and timely.
• Monitors referral work queues and oversees resources responsible for managing referrals.
• Able to collaborate with Director with key Division alignment of financial metrics and goals.
• Produces both operating and financial reports for the management of the service line/division.
• Participates and collaborates with Director regarding division goals and program planning, development, and evaluation of programs and special projects as assigned.
• Participates in and supports continuous quality, process, and performance improvement and risk management programs at the division level. Attend meetings and training as assigned by Director/Manager for software upgrades in order to be the point person for assisting team with changes based on the upgrades.
• Regularly collaborates with division leadership/director regarding all aspects of operations.
• Assists front end operations as needed during periods of staff vacancies.

Compliance:

• Maintain knowledge of CCSG and CCMC policies and procedures and ensure that staff and the service line/alignment overall is in compliance.
• Ensure service line/alignment complies with all contractual obligations in collaboration with…