Senior Manager, Practice Operations - NICU - Hartford

Senior Manager, Practice Operations - NICU - Hartford

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Primary responsibility is to operationalize strategies within specific CCSG service area(s). Works with the leadership team to ensure financial performance projections are achieved and operates within budget in accordance with performance standards. Additional responsibilities include oversight of non‑clinical staff, general management of operations, and coordination of leadership among affiliated hospitals as indicated. Serves as the primary point of contact for physicians and APP leaders at affiliated hospital locations and is responsible for upholding the CT Children’s code of conduct, compliance, vision and values of CCMC.

• Planning and implementation of both short‑ and long‑term strategic growth plans.
• Responsible for establishing criteria, formulating projects/initiatives, owning and executing on the projects/initiatives, and assessing the effectiveness of results.
• Partners with Division Chiefs in the creation and implementation of best practices and consistent clinical and administrative processes.
• Establishes a scorecard for the service line and tracks and trends volume reports.
• Executes Service Line plans, including new program and site development and integrated management.
• Serves as the primary point person/business leader for establishing and developing relationships as a liaison to physicians and affiliated hospital location units.
• Promotes service line/alignments efficiencies through process improvement initiatives.
• Partners with physicians to develop and sustain relationships with community referring providers.
• Responsible for managing service line financials and data collection.
• Standardizes processes for the service line/ alignment to provide comprehensive patient care and customer service.
• Optimizes quality and patient safety, operational and financial performance, and customer satisfaction.
• Mentoring and coaching staff/practice managers with individual growth and accountability to improve career track goals.
• Actively participates in action planning related to employee engagement.
• Serves on a variety of committees to support CCSG operations.
• Develops key quality metrics and monitors results versus projected outcomes, providing accurate reports.
• Ensures staff education and adherence to compliance standards, regulations, programs, and practices.
• Ensures quality and safety issues are addressed in a timely manner in partnership with Quality Improvement, Legal, and Human Resources, implementing corrective actions as recommended.
• Determines annual goals of the service line/alignment with physicians and Director of Clinical Operations; prepares budgets and reports progress.
• Reviews daily, weekly, and monthly financial and operational reports to track actual to budget and identify trends.
• Analyzes monthly financials, monitors revenue and expense to meet performance benchmarks.
• Prepares reviews and analyses of operational and financial outcomes and presents monthly to Division Head/Director of Clinical Operations.
• Monitors provider productivity to validate target levels.
• Prepares Pro Forma in conjunction with finance to evaluate new services or locations for expansion.
• Maintains awareness of legislation to ensure compliance with statutory and regulatory obligations.
• Reviews contracts specific to the service area, ensuring compliance with contractual obligations.
• Manages risk, billing compliance standards, and assists with audit processes.
• Fosters business relationships with organizational partners and patients/families, ensuring a safe, family‑centered environment.
• Educates patients and families on operational and financial policies and procedures.
• Addresses customer complaints for timely and satisfactory resolution.
• Partnered with Patient Family Experience team to identify opportunities for improvement.
• Develops staff through coaching, mentoring, and training; facilitates teamwork and cooperation among staff and partners.
• Monitors work status, progress, and performance, providing guidance and feedback.
• Oversees…