Fleet Maintenance Operations Supervisor

** Job Description**:
** Position Summary
** The “
** Ops Supervisor**” assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to:
Technicians-In
· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives.

The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions, the Ops Supervisor, or “
* Shift Supervisor*”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may be a developmental position to prepare incumbents for the Ops Manager role because
*** w
* ***** e allow you to carve out your own career path and promote from within***, based on performance.  The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, PTO, and a discount on shares!
* Workflow Management:
Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval    Ensures all warranty policies and procedures are executed    Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate    Responsible for conducting yard checks to ensure proper work scheduling and prioritization
* Labor Management    Provides management, training and development of all personnel assigned    Responsible for Performance Management of all assigned personnel
* Customer Management:
Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime    Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates    Conduct customer visits as required by the Customer Care Plan
* Asset Management:
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility    Evaluates needs and makes recommendation for shop tooling and equipment requirements    Assist in the management and oversight of vehicle specifications and vehicle in
· service/out-service process    Assist in ensuring all vehicles have required specifications in SAM    Responsible for Parts Inventory management, policies and procedures
* Quality Management:
Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work    Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center    Ensure Cleanliness and quality of repair for all maintained vehicles    Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends    Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized    Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs    Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements   …