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Senior Call Center Operations Manager

Job in Hartford, Hartford County, Connecticut, 06112, USA
Listing for: MV Transportation, Inc.
Full Time position
Listed on 2026-02-19
Job specializations:
  • Management
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A transportation management company is looking for a Call Center Manager to lead reservations and dispatch operations. The manager will ensure high-quality service, oversee customer service activities and manage a team handling over 25,000 calls monthly. Candidates should have supervisory experience and strong customer service and data entry skills. This role requires proficiency in ADA regulations and scheduling software, along with the ability to adapt in a dynamic environment.
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Position Requirements
10+ Years work experience
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