Vice President, Client Service

Responsibilities

• Responsible for revenue targets that will build to a team’s book of business.
• Will actively contribute to building Kantar’s network of brand experts who deliver quality data and insights to their clients.
• Leads mid-size to large, complex accounts; both overseeing accounts and involved in day to day of projects.
• Provides guidance to team and contributes to expertise, thought leadership, design, storytelling, and client management of accounts.
• Responsible for employee engagement and contributes to building Brand Performance team culture.

• An experienced, trusted adviser to Kantar’s clients and people with inherent understanding of brand research and its purpose within a broader ecosystem.
• Acts as escalation point on designated accounts and accounts within downline for issues/escalations that arise, through to resolution.
• Responsible for delivering on client servicing values and driving client satisfaction throughout the team.
• Accountable for profitability of accounts.
• May manage 2-3.

• client management
• thought leadership
• storytelling
• employee engagement
• team culture
• advisory skills
• problem resolution
• accountability
• client servicing
• driving client satisfaction