Lead Director, Project Program Management; Service Operations, Commercial

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Directs Commercial Enterprise Release Support organization processes and leads team to execute internal projects from initiation through completion. Collaborates cross-functionally to secure required resources and uses formal processes and tools to manage resources, budgets, risks and changes. Assesses roadblocks to ensure on-time completion according to specifications and within budgeted costs.

• Directs the teams in planning, development, and execution of cross-functional projects by applying project and change management expertise to ensure organizational readiness.
• Leads and manages the team’s engagement in delivering projects and programs from ideation to completion, ensuring accurate delivery on time, within budget, and according to the defined scope.
• Collaborates with senior management to develop strategic plans and objectives for projects and programs
• Advises leadership and partners on business issues, emerging risks, operational trends, and opportunities for growth or efficiency.
• Translates business objectives into actionable recommendations, supported by data, analysis, and scenario planning.
• Partners with leaders across the enterprise aligning strategic priorities and ensuring initiatives reflect both operational realities and long-term business goals.
• Identifies project stakeholders, establishes effective communication channels and manages expectations.
• Prepares and presents project progress reports to stakeholders and senior management. Identifies areas for improvement in project and program management processes.
• Monitors costs throughout the project lifecycle and ensures adherence to financial constraints.

• Builds strong partnerships with cross functional teams to include business, finance, procurement, analytics, reporting, legal, compliance, etc.
• Provides decision support by synthesizing inputs from multiple stakeholders into clear options, implications, and recommendations.

• Drives operational alignment for new and existing initiatives and projects, guiding team to ensure requirements are fully defined, documented, and communicated.
• Coordinates escalated production issue resolution to ensure production configuration changes are deployed timely and accurately.
• Develops mitigation strategies to minimize potential negative impacts while regularly monitoring risks and implementing contingency plans when necessary.
• Maintains oversight of initiative and project progress, identifying barriers and orchestrating resolution through influence and cross functional engagement.

• Provides daily support and strategic consultation to the leadership and project teams.
• Provides leadership and guidance to project and program teams by assigning responsibilities, setting performance expectations, and motivating team members to achieve project objectives.
• Guides and leads structured problem-solving efforts across the team by applying root cause analysis and designing pragmatic, scalable solutions.
• Identifies gaps in processes, reporting, and communication; implement improvements to increase transparency, velocity, and operational discipline.
• Supports change adoption by ensuring key partners are informed, aligned, and equipped to execute responsibilities.
• Implements best practices, lessons learned, and industry standards to enhance efficiency and effectiveness.
• Encourages agility, flexibility, and bias towards execution in an environment where priorities shift and urgent needs arise.

• 10+ years of ACAS experience
• Adept at execution and delivery…