Duty Manager

Aircraft Appearance Manager

Oversee the airport appearance operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team's goals and objectives. Provide customer service.

Responsibilities

• Deliver effective aircraft appearance operations to our customers
• Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
• Address and resolve customer service issues in a timely manner with professionalism
• Create a positive and inclusive work environment to lead and motivate team members
• Recruit, hire, and train new team members to deliver excellent service
• Manage safety and security procedures to comply with HHS operating standards

Skills

• Interpersonal skills:
  Ability to interact with individuals at all levels of the organization
• Communication:
  Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer service:
  Service-oriented mentality with a focus on exceeding expectations
• Professionalism:
  Maintain a positive and professional demeanor
• Decision making:
  Ability to quickly make sound decisions and judgments
• Proactivity:
  Self-motivated with the ability to effectively prioritize projects and needs
• Team player:
  Willingness to collaborate and provide support where needed to achieve outcomes
• Business ethics:
  Demonstrate integrity, respect, and discretion in all business dealings
• Organization:
  Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2 to 5 years of management experience
• Extensive airport operational experience
• Working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Proven track record of safety compliance and process improvement
• Must possess a valid driver's license and Motor Vehicle Report/MVR (varies by airport)
• Must pass a drug test/background check and be able to obtain airport security clearance
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Computer skills including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

Not Required But a Big Plus

• Proficiency in languages other than English, especially Spanish

Physical Requirements

• Ability to stand, lift, bend, twist, push, pull, and reach for extended periods
• Ability to lift up to 40 pounds in confined spaces
• Willing to work outside in all weather conditions and in an environment with elevated noise levels
• Must be able to work extended hours on short notice during non-routine operations

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Employee resource groups (ERGs)
• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS Aviation

HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.

We are quickly expanding our presence in the Southwestern United States, and we are looking for a high-performing industry professional who is looking to take ownership of our Southwestern operations.