Field Service Manager - East

Employer
Steelco Belimed Inc.

Location
Hartford, CT
Providence, RI
Boston, MA
New York, NY

Department
Service

Type of work
Full-time

Type of contract
Unlimited

Compensation
$85k-$110k + bonus

Steelco Belimed, established in 2024 from Steelco and Belimed, leads in advanced cleaning and sterilization solutions. Our motto, ‘Innovate with confidence’, drives us to meet customer needs with cutting-edge products and services. We are your ideal partner for tailored, end-to-end sterile workflow solutions, thanks to a dynamic product range focused on reliability and efficiency. We are setting new benchmarks, ensuring our solutions meet and exceed our customers’ ever-changing requirements.

We believe that winning teams are the key to our success. In Steelco Belimed you will work in an international, open-minded and hands-on team in a growing industry, committed to improving the health of our society.

Job tasks

As the Field Service Manage
r you will manage all aspects of the designated service region, including but not limited to, workforce selection, performance management, P&L monitoring, territory needs and opportunities, as well as customer relations.

Territory: New York, Connecticut, Rhode Island, Massachusetts, Maine, New Hampshire, Vermont

• Monitor and manage the overall performance of the service zone, including revenue, expense management, and penetration into the install base
• Ensure the achievement of all key and operational measures, especially in the areas of safety, development, customer satisfaction, operational improvements, revenue generation, and profitability
• Develop and manage growth and profitability of the field service business by tracking financial performance to ensure profitability
• Partner with the Sales team to assist in securing capital equipment sales, new service opportunities, and to retain current business; presents the service offering to customers as required
• Lead the hiring, training, and development of the field service team
• Drive performance management, including performance reviews, coaching, and development opportunities to direct reports
• Develop and implement profitable service programs resulting in sales lead generation and excellent customer service
• Promote seamless collaboration between Sales and Service teams to drive profitability and efficiency

• Associate’s degree or equivalent work experience
• Hands-on experience managing a field team of at least 10 mechanical technicians
• Ability to creatively solve business problems through gathering and analyzing data
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office Suite and other basic computer literacy
• Knowledge of OSHA standards in a service environment
• Ability to travel extensively with little notice prior to travel (~20% overnight)
• Able to obtain a valid passport for occasional international travel

As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision, 401(k) with a partial company match, paid time off and more! You will also be eligible for the Car Allowance program, company cell phone, and laptop.

Join our team and take your career further.

Steelco Belimed, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EOE