Associate Director Division of Eligibility Operations Hybrid MP

Introduction

Are you ready to make a meaningful impact on the lives of aging individuals and people with disabilities? If so, we encourage you to consider the Social Services Program Administration Manager! The State of Connecticut, Department of Social Services (DSS) – is accepting applications for an Associate Director in the Division of Eligibility Operations (Long Term Care Support Services) located in Hartford, CT.

The incumbent will serve as an Associate Director in the Division of Eligibility Operations
- Long Term Services & Support (LTSS) responsible for operations and oversight of the Resource Centers. The Division of Eligibility Operations is comprised of twelve Resource Centers located throughout the state providing direct statewide access to the majority of programs administered by DSS. The Division of Eligibility Operations is the DSS connection to the local communities, working closely with Community Action Agencies, other state agencies, not for profits, hospitals, long-term care facilities, local boards, and many community-based organizations.

The Associate Director for Eligibility Operations (LTSS) reports to the Director of Eligibility Operations and is part of the Eligibility Operations leadership team which also includes two additional Associate Directors of Eligibility Operations for Processing, Service Center and Benefit Center Management. The Department of Social Services is seeking a strategic, collaborative, and results-driven Social Services Program Administration Manager to lead the Long-Term Services and Supports (LTSS) and Home and Community-Based Services (HCBS) division.

In this critical leadership role, you will oversee the strategic direction, daily operations, and continuous improvement of LTSS/HCBS eligibility services, ensuring that individuals receive timely access to the care and supports they need in institutional and home-based settings. You will lead and develop a team responsible for aligning clinical and financial eligibility determinations, establish clear performance expectations and accountability structures, and use data, trends, and real-time system information to identify barriers and improve outcomes.

You will also serve as a key liaison to providers, community organizations, advocacy groups, state partners, and internal divisions, fostering transparent communication, effective issue resolution, and shared accountability. Through coaching, mentorship, performance management, business process improvement, and collaboration on policy and system enhancements, you will help create a responsive and high-performing operation that keeps the needs of the people we serve at the center of our work.

If you are an innovative leader who thrives in a fast-paced environment, communicates effectively with diverse stakeholders, and is motivated by using data and strategic thinking to improve access to critical services, we invite you to bring your expertise to the Department of Social Services and help strengthen Connecticut’s LTSS/HCBS system.

• Location:
  
  55 Farmington Avenue, Hartford, CT
• Full-time | Hybrid
• Monday
  - Friday | 8:00 am – 4:30

• View our State Employee Benefits Overview page!
• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees!
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  for more information.

The State of Connecticut, Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS services about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, online and phone access options.

Follow us on twitter @ctdss and see what we are all about!

In the…