Chief Operating Officer

Purpose of the Position

The Chief Operating Officer (COO) will serve as a transformative operational and strategic leader for Planned Parenthood of Southern New England during a critical period of growth and heightened national importance for reproductive health care. Reporting directly to the President and CEO, the COO will be a key member of the Executive Leadership Team and partner closely with executive leaders across the organization to drive operational excellence, enhance access to care, and strengthen PPSNE’s impact throughout the region.

The successful candidate will also serve as a trusted thought partner to the CEO, contributing to enterprise-level decision-making, strategic prioritization, and organizational leadership.

• Serve as the senior operational leader for PPSNE’s clinical services enterprise
• Partner closely with the President/CEO and Executive Leadership Team to shape and execute organizational strategy
• Build strong cross‑functional alignment through transparent communication, effective prioritization, and the ability to navigate complex decisions and difficult conversations with clarity and accountability
• Lead initiatives that expand access to care and improve operational performance across the organization
• Develop and implement scalable operational systems and processes that support organizational growth and sustainability
• Ensure alignment between strategic priorities, operational execution, and measurable outcomes

• Oversee operational performance across PPSNE’s health centers and virtual care services
• Ensure delivery of high‑quality, patient‑centered, culturally responsive care
• Partner with the Chief Medical Officer to ensure clinical quality, safety, compliance, and regulatory excellence
• Collaborate closely with the Vice President of Clinical Operations on staffing models, workforce optimization, and frontline operations
• Monitor and improve key performance indicators including patient access, patient experience, throughput, visit volumes, operational efficiency, and staff engagement
• Ensure strong coordination between clinical operations and support services

• Advance innovative models of care delivery, including integrated telehealth and in‑person service models
• Identify opportunities for new service line expansion aligned with community needs and organizational mission
• Lead strategic initiatives focused on improving access, reducing barriers to care, and enhancing patient outcomes
• Drive implementation of transformative operational and clinical initiatives
• Identify opportunities to enhance PPSNE’s technology and digital infrastructure, in partnership with outsourced providers, ensuring solutions are cost‑effective and support operational efficiency, data integrity, and patient access

• Champion PPSNE’s commitment to health equity across all operations and service delivery models
• Ensure that operational decisions and care models are informed by equity‑centered practices and patient needs
• Advance initiatives focused on reducing disparities in health outcomes and improving access for underserved populations
• Build authentic relationships internally and externally to strengthen trust, collaboration, and community engagement

• Lead and mentor high‑performing teams across multiple operational and clinical support functions
• Build an inclusive, collaborative, and mission‑driven culture
• Support leadership development and succession planning across the organization
• Promote employee engagement, workforce resilience, and professional growth
• Foster strong cross‑functional collaboration and break down organizational silos

• Provide strategic and operational oversight for:
  • Clinical Research Program
  • Clinical Risk and Quality Management
  • Care Coordination and Centralized Clinical Follow‑Up
  • Laboratory Services
  • Facilities and Infrastructure
  • Security and Safety Operations
  • Outsourced operational and technology partners

• Ensure safe, compliant,…