Sr. Account Director Job Hartford area,Connecticut USA,Management

Sr. Account Director

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Job Description Summary

Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across two or more service lines below:

Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)

Project & Development Services

Transaction Management

Portfolio Administration

Portfolio and Workplace Strategy

The Sr. Account Director is typically responsible for between five and ten million dollars in revenue.

This position provides management across all aspects of the accounts including, but not limited to:

Service Delivery Excellence (including innovation, best practices etc.)

Client Experience & Relationship Management

Talent Management and Team Development

Financial Performance (including P&L, contract expansion / renewals etc.)

Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Obtain a thorough understanding of the client’s business goals and strategies to align real estate services
with these objectives
Implement the overall vision, strategy and measurement metrics to the applicable service lines
Develop and maintain strong client relationships
Implement and manage account governance process
Provide disciplined contract management to meet superior delivery of all contract deliverables
Identify existing and new opportunities for enhancing service solutions and capabilities
Assist with risk mitigation and dispute resolution for client and C&W
Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
Develop and maintain account P&L management, profitability and overall financial performance
Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
Ensure quantitative and qualitative analytics and evidenced-based decision making

KEY COMPETENCIES

Leadership

Customer Relationship Management

Technical Skills

Organization Design & Management Skills

Communication (oral and written)

Matrix Organization / Business Partner Skills

Presentation Skills

Business Acumen

IMPORTANT EDUCATION

Bachelor’s degree required
Master’s degree or MBA preferred

IMPORTANT EXPERIENCE

Minimum of 10 years at management level or other similar capacity
Experience in directly leading and managing teams, and managing people-managers
Client, P&L and contract management experience
Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and
Strategic Consulting.
In-depth understanding of the business impact of technical contributions

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees…