Team Lead – Call & Follow-Up Center
Listed on 2026-10-03
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Management
General Management, Operations Management, Project & Program Management
Cox Enterprises in Connecticut is seeking a Supervisor, New Call/Follow Up to lead a fast-paced contact center team supporting roadside assistance. You will oversee daily operations, coach performance, and ensure dispatch timeliness and service quality.
You will manage scheduling for a 24/7 operation, enforce policies, assist with escalations, and collaborate with customers and service providers to resolve issues. The role emphasizes accountability, development, and customer satisfaction.
The Team Lead – New Call & Follow-Up Center position in the Management & Operations, Sales field is open for applications.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Team Lead – New Call & Follow-Up Center role at Cox Enterprises, based in CT, United States.
We are looking to fill the Team Lead – New Call & Follow-Up Center position at Cox Enterprises in CT, United States.
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