Internal Communications Manager

Internal Communications Manager - Position Overview

Work Arrangement &

Schedule:

Hybrid Work Schedule, based out of Hartford, CT

Department: Communications

Reports To
:
Senior Director of Communications

Compensation: Annual salary is $67,200–$79,800/yr, commensurate with experience.

About the Role

Oak Hill is looking for a strategic, systems-oriented Internal Communications Manager to be an instrumental partner to departments across our organization and ensure that employees are informed, engaged, and connected – to the organization, our mission, and each other.

This role combines building and doing, delivering clear, day-to-day communication across the organization while also shaping how internal communications operates – the processes, structure, and tools that support it.

If you enjoy both storytelling and designing the systems that make communication actually work, we’d love to hear from you.

Why This Role Matters

This is a new position within Oak Hill’s Communications team, which is itself a growing function at the organization. Reporting to the Senior Director of Communications, you will play a key role in executing and continuing to build our internal communications strategy as we deploy our intranet, break down silos, and engage a decentralized workforce that spends most of its time hands‑on with the individuals we serve.

Because this function is still developing, a meaningful part of this role will involve helping to build and refine how internal communications operates – including managing workflows, bringing structure to requests, and creating consistency across the organization. As these systems become more established, the role will shift from building processes to managing them – with more focus on content, planning, and consistency.

This Role Might Be for You If

• You Are energized by building something while doing the work.
• You are as comfortable organizing work and managing projects as you are writing and shaping content.
• Want to make a real difference. You’ve previously worked in non‑profit or are eager to bring your skills to a mission‑driven setting.
• Think beyond the surface. You ask insightful questions, challenge assumptions, and help teams connect the dots in ways they hadn’t considered.
• Can manage multiple stakeholders, competing priorities, and incomplete inputs without losing momentum.
• Understand the role of an intranet:
  How to build and maintain an organized, user‑friendly platform that enhances – not complicates – communication.
• Understand how to effectively engage a workforce that is not desk‑based and doesn’t rely on email as a primary channel.

How You’ll Make an Impact

• Build, deploy and manage the intranet (SharePoint) for Oak Hill and our affiliates, ensuring it remains an organized, useful, and engaging resource (approximately 50% of your time).
• Build and manage a content pipeline – actively working with teams to surface information and stories and establishing consistent ways for that information to be shared.
• Help design and implement workflows for internal communications, including how requests are submitted, prioritized, and executed.
• Develop clear, effective content to support what employees want and need to know.
• Shape and maintain a strategic internal communications calendar that aligns with key announcements, initiatives, and employee deadlines.
• Partner with departments and leadership to turn information into usable communication – not just execute what is handed to you.
• Manage internal communications workflow from intake through execution – clarifying requests, setting expectations, and ensuring follow‑through.
• Monitor and measure the effectiveness through feedback and data analysis and adjust approach over time.

What You Bring

• 5+ years of experience in internal…