Quality Assurance & Customer Experience Analyst
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-07-07
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-07
Job specializations:
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Hartford, Connecticut, is seeking a Quality Assurance Analyst to monitor customer interactions and analyze feedback to enhance the customer experience. Responsibilities include validating quality assurance programs and providing feedback to staff based on observed performance.
The ideal candidate has a background in call center operations, at least 2-5 years of experience, and excellent analytical skills. Compensation for this role ranges from $20.00 to $25.00 per hour and includes comprehensive benefits.
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