Csr Warehouse Ii - Ssc

Location: Hartford, Connecticut, United States, 06114

Job Title: CSR WAREHOUSE II - SSC

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Counter top location.

• Customer service duties: waiting on customers, assisting customers in determining order requirements, answering inquiries, providing samples, completing sales transactions, accepting payments.
• Customer complaints resolution: addressing returns and order errors.
• Office administration: processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits, balancing petty cash, preparing performance reports, updating customer master file, creating vendor orders.
• Product order duties: entering customer orders, creating plant/RDC orders, completing stock replenishment orders.
• Sales: waiting on customers, preparing sales slips.
• Warehouse duties: pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays, moving, storing, replenishing material, conducting daily cycle counts.
• Receiving duties: receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, notifying management of damaged shipments for freight claims.
• Facility upkeep: sweeping, trash removal, restroom cleaning, general office maintenance.
• Safety: maintaining safe working environment, obeying safety rules, reporting accidents and unsafe conditions.
• Other related duties as required.

• HS diploma or equivalent experience.
• 1+ years of customer service experience and warehouse experience.
• Forklift experience.

• Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.

Requires regular standing, use of hands and arms, walking, stooping, kneeling, crouching, climbing, balancing, talking, hearing. Ability to lift up to 15-30 lbs routinely, and up to 70 lbs at times; team lift required for items >36 inches or >70 lbs. Visual acuity: close vision, peripheral vision, focus adjustment. Reasonable accommodations may be made.

• Competitive salary and comprehensive benefits package.
• Company match on 401(k).
• Employee purchase discount.
• Tuition reimbursement.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.