Assistant Manager - Museum Shop

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Full Time Hartford, CT, US

7 days ago Requisition

The Museum Shop Assistant Manager is a retail professional responsible for enhancing the museum visitor experience through exceptional customer service, sales support, visual merchandising, and operational assistance. This position manages the Museum Shop’s social media content, website updates, photography, and graphic design projects, while also assisting the Museum Shop Manager with reporting, inventory management, and administrative tasks.

• Maintain the Museum Shop website, including updating inventory levels, adding new products, updating homepage slides and content, and processing online orders.
• Photograph merchandise for the website.
• Design signage for displays, exhibitions, and artist biographies used in the Museum Shop.
• Assist with product development and custom merchandise projects.
• Process customer transactions through the point-of-sale system; balance and reconcile receipts.
• Monitor visitor activity within the Museum Shop to ensure safety, prevent theft, observe customer shopping patterns, and gather feedback on the visitor experience.
• Merchandise displays, restock inventory, and maintain attractive product presentations.
• Conduct ongoing reviews of merchandise stock levels and communicate inventory needs.
• Maintain organized and clean work areas, including the sales counter, office, and storage spaces.
• Receive incoming shipments, retrieve products from the shipping area, verify quantities, label merchandise, and stock sales floor displays.
• Generate sales and inventory reports as requested by the Museum Shop Manager.
• Stay informed about current and upcoming museum exhibitions, programs, and events.
• Process and ship online and mail-order purchases, including all required paperwork.
• Respond to customer inquiries in person, by phone, email, and mail correspondence.

• Associate’s or Bachelor's degree preferred.
• Specialty retail experience preferred.
• Minimum of five years of customer service experience preferred.

• Demonstrated commitment to providing exceptional customer service.
• Experience operating a point-of-sale system
• Excellent verbal and written communication skills.
• Graphic design and photography experience.
• Strong attention to detail and exceptional organizational skills
• Ability to adapt quickly to changing priorities and unexpected challenges.
• Proven ability to manage multiple projects and meet deadlines.
• Knowledge of and interest in art, museums, and cultural institutions.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience with social media platforms, website management, and e-commerce systems preferred.
• Ability to work independently while also collaborating effectively with a team.