Sales Associate - Hartford, CT- MedTech - Orthopaedics

Job Function

Med Tech Sales

Clinical Sales – Surgeons (Commission)

Professional

Hartford, Connecticut, United States

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world.

Our orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. We build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

The overall responsibilities of the Sales Associate position include providing clinical and customer support in hospitals and procedures, ensuring high standards of customer service, sales logistics, technical expertise, and product knowledge. Sales Associates support sales objectives, cover cases, maintain and manage surgeon and account relationships within a geographic territory, and may offer and sell the breadth of portfolio, services, and solutions for assigned accounts.

• Assist DePuy Synthes sales organization in retaining and supporting further penetration with existing customers, while supporting product conversions with new customers. Assist in the attainment of established sales goals including market share objectives in the prescribed territory. Apply knowledge of sales process, product portfolio and customer knowledge to improve sales outcomes.
• Guide and assist surgeons in the operating room through their clinical and product knowledge. Use product knowledge to present, demonstrate, and ensure proper utilization of DePuy Synthes products.
• Support customers by attending surgeries, ensuring that the proper equipment is available and performing, including ways to optimize trays; provide Operating Room and Sterile Processing Department consultation.
• Troubleshoot and provide other technical assistance; handle customer requests, effectively manage hospital billing, create and close purchase orders.
• Share key customer, procedural and marketplace insights with other sales, clinical, marketing and strategic account teams to improve solutions/service levels. Prepare sales reports and documents as required.
• Maintain, track and effectively deploy equipment and assets throughout the assigned area ensuring product availability. Ensure promotional materials are maintained in a presentable manner. Ensure DePuy Synthes services and offering meet highest quality standards.
• Focus on customer satisfaction and retention; improve the customer’s insights into DePuy Synthes tangible and non‑tangible value proposition and solutions. Differentiate DPS’s products versus competition by providing the customer unique insights.

• Education & Experience:
  
  Bachelor’s Degree, or Associate Degree or Medical Certification (CST, PT, etc.) + minimum of 2 years of professional and/or related experience, or Minimum of 4 years professional and/or related experience, or recently transitioned from Active Military Duty.
• Other:
  Ability to work in a lab or operating room environment; a valid driver’s license issued in the United States; ability to travel which may include weekend and/or overnight travel; residence in or willingness to relocate to the posted territory; strong interpersonal communication, negotiation, influencing, strategic thinking, problem solving and business acumen skills required; a qualified candidate will be efficient, organized, self‑motivated, positive and proactive;
  
  strong technical product knowledge of surgical instruments, procedures, protocols and solutions preferred.

• Account Management, Business Behavior, Collaborating, Commission Accounting, Cultural Competence, Customer Centricity, Execution Focus, Goal Attainment, Healthcare Trends, Market Knowledge, Market…