Carrier Consolidation Specialist, Personal Insurance

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

$57,900.00 - $95,600.00

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The Carrier Consolidation (Car Con) Specialist is a key contributor within the Personal Insurance (PI) Field Sales organization, responsible for managing the end-to-end quote workflow through the Car Con dashboard. This role partners closely with the internal Field Sales team and external agency partners to optimize quote activity, improve close rates, and grow new business volume. Employees in this role bring strong product knowledge, consultative selling skills, and a commitment to delivering a best-in-class sales support.

• Own the Car Con quote process from intake through bind, serving as the primary quoting resource for the PI Field Sales team, soliciting all necessary information to produce quotes, retain business, and close sales.
• Apply in-depth knowledge of Travelers PI products and underwriting guidelines to assess risk, price accounts, and recommend effective quote strategies.
• Collaborate with the internal Field Sales team to align quote activity with territory sales strategies and broader business objectives.
• Engage directly with agency partners to build rapport, facilitate quote requests, and support the development of consolidated carrier relationships.
• Utilize data and analytics within the Car Con dashboard to support pipeline management, performance tracking, and informed sales decisions, including leveraging automation and AI tools to optimize quote workflows and improve efficiency.
• Ensure accurate and thorough documentation of quote and account activity in accordance with defined guidelines and procedures.
• Perform other duties as assigned.

• Bachelor's degree in business, sales, or a related field.
• Two or more years of experience in customer service, inside sales, retention, or a related insurance role.
• General proficiency in Travelers PI products, underwriting guidelines, and P&C marketplace knowledge.
• Strong consultative selling skills, including active listening, objection handling, and the ability to clearly articulate product features and value.
• Demonstrated ability to build and maintain relationships with agency partners and internal stakeholders, representing Travelers in a professional and positive manner.
• Strong verbal and written communication skills, with the ability to convey information effectively to diverse audiences with empathy and professionalism.

• High school diploma or GED.
• One or more years of experience in customer service, inside sales, retention, or a related role.

• Health Insurance
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  Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off:Start…