Internet Sales Consultant​/BDC

Internet Sales Consultant / BDC

Internet Sales Consultants/BDC are responsible for responding to all internet leads with personalized calls, texts, and emails reflecting the specific interests of the customer. They schedule appointments, continue ongoing follow-up for existing leads who have not yet made a car purchase, and work closely with the Sales Consultants and Management Team to ensure customers receive professional and accurate follow-up. High daily phone call volume and attention to detail are required.

In addition, Internet Sales Consultants/BDC will take incoming sales calls and assist customers by answering questions, scheduling appointments, and directing the customer to the proper person or department.

• Communicate effectively with internet customers according to their preferred method of communication (phone, text, email, or in person).
• Manage internet customers daily with ongoing follow-up, keeping customers informed of special events, availability, special offers, etc.
• Continue to schedule appointments for customers who have not yet visited the showroom.
• Maintain notes in Higher Gear (CRM) for accurate record keeping.
• Develop ongoing product knowledge.