VP, Strategic Account Executive - Virtual; Northeast

Strategic Account Executive (SAE)

The Strategic Account Executive (SAE) is responsible for deepening and expanding Alight's relationships with existing clients. This role blends credibility, executive presence, and a client-first mindset to ensure retention, solve challenges, and uncover growth opportunities across current accounts. The SAE is polished, professional, and comfortable engaging at the highest levels of a client's organization.

Responsibilities

• Serve as a trusted advisor to CHROs and senior client leaders, presenting confidently and building executive-level relationships.
• Develop deep credibility with clients by understanding delivery nuances, supporting teams through escalations, quality issues (E&Os), and change order negotiations.
• Use this credibility and executive presence to broaden connections across client organizations, meeting additional leaders, identifying challenges, and linking them to Alight's solutions.
• Lead renewal and retention strategies, including preparation, presentation, and negotiation, ensuring long-term client satisfaction.
• Apply a client-first, growth-oriented mindset—leveraging existing access and relationships to cross-sell and expand business.
• Collaborate with internal partners to address client challenges, coordinate resources, and deliver ROI/VOI-driven solutions.
• Tailor deal approaches to client personalities and processes, designing unique solutions rather than one-size-fits-all strategies.
• Conduct regular performance reviews with clients to share results, address concerns, and identify new opportunities for growth.

Qualifications

• 5+ years of success in account management, client success, or strategic sales within HR, consulting, brokerage, healthcare, or related industries.
• Proven track record managing mid-to-large employer accounts (5,000+ employees).
• Polished, professional presence with strong executive communication, influencing, and negotiation skills.
• Deep understanding of Alight's solutions and delivery, with the ability to navigate client-specific nuances.
• Strong problem-solving skills with the ability to create innovative, client-specific strategies.
• Growth mindset with proven ability to identify and close expansion opportunities.
• Collaborative approach with a passion for long-term client partnership and retention.
• Excellent organizational, administrative, and interpersonal skills, with a keen ability to manage complex relationships.
• Exceptional negotiation and influencing skills, with the ability to persuade and collaborate effectively with clients, brokers, team members, and leadership.
• Demonstrated ability to meet goals and manage a complex portfolio of accounts.
• Skilled in facilitating strategic planning discussions, helping clients define and achieve key objectives.
• Strong listening, inquiry, and communication skills, with the ability to translate strategic discussions into clear, actionable plans.
• Travel Expectation 25-50% (sometimes on short notice) to support meetings with clients