Fire Safety Sales Executive

Job Summary

The purpose of the Fire Life Safety Sales Executive position is to prospect and develop new customers. Customer development includes upselling and multi‑line development of services, providing and negotiating pricing for inspection contracts. ISRs work closely with the Regional Sales Manager, Service Manager and Service Operations Staff to ensure customer satisfaction. This position is a key part of the Service Department Team.

• Pro‑actively engage in making sales calls to new prospective customers to build the Inspection and Service business by adding new customers to the existing portfolio. Examples include "door to door" cold calling, completing call blocks, creating a vertical target list for the assigned territory, and creating a sales plan to achieve assigned sales goals.
• Pro‑actively engage in making sales calls to current customers to build the Inspection and Service business by expanding the service offering to existing customers (upsell).
• Remain informed of all conversion opportunities by turning construction installation customers into service customers.
• Create and maintain a sufficient pipeline of activity that will ensure meeting the sales plan/goals assigned, fully understanding that success is a byproduct of generating activity, which leads to sales.
• Manage responsibly all sales activity within the assigned Salesforce account, or other sales tracking system, by recording both customer and prospect information with sufficient detail while monitoring the days a proposal remains outstanding.
• Follow up on all pending proposals in a timely manner to explain scope, answer questions, and convey the importance of the proposal with the intended goal to accelerate the award of the sale or further advance the opportunity through the sales cycle.
• Understand the company pricing approach to inspection sales using Excel or company‑provided estimating tools. A full understanding and knowledge of contractual terms and conditions of the ITM agreement are important.
• Represent the organization at industry meetings such as the Building Owners Management Association (BOMA), customer visits, and customer entertainment that may occur outside normal business hours.
• Remain abreast of potential market opportunities through sales calls, networking and other market‑related information, including changes and/or updates to local fire code requirements.
• Assist the Service Manager and service department with potential re‑signs of existing customers whenever necessary.
• Continue to advance industry technical knowledge through internal training, riding along with field personnel and reviewing technical material.
• Expected to work directly with the Branch Manager, Regional Sales Manager, and Service Manager to assess customer relationships and profitability.
• Other duties may be assigned.

The qualifications listed below are representative of the elements required to perform the job successfully; however, in some cases, an equivalent combination of education, training, certifications and experience may meet the job qualifications.

• High School Diploma or GED, required.
• Associate’s or Bachelor’s in Business or related field, preferred.

• 3‑5 years of sales or fire protection industry experience, required.
• 2 years of reading electronic blueprints and experience with Salesforce, preferred.
• 2 years of operating a computer, Microsoft Office, required.
• Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.

• Valid driver’s license with an acceptable driving record, required. Reliable transportation, required.
• Must be able to comply with SFS’s Drug and Alcohol policy and background screening requirements, which may also include customer‑specific requirements based on contractual agreement.
• Frequent travel, required, up to 50%.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

While performing the duties of this job, the employee is required to sit and stand for long periods. The employee will occasionally be required to drive, bend, kneel, balance, lift