Sales Service Rep

Key Details

• Pay: $25 - $30 per hour (depending on experience)
• Day 1 Health & Wellness Benefits
• Employee Stock Purchase Plan
• 401K Employer Matching
• Education Assistance
• Paid Time Off
• Car allowance + mileage reimbursement program
• Cell phone allowance
• Work schedule:
  
  Monday through Friday
• Travel required:
  
  75% within territory

As a Senior Merchandiser/Sales Service Representative
, you will support our strategic sales initiatives in the assigned region, collaborating closely with the Sales Representatives. Your responsibilities include executing company programs and initiatives, ensuring compliance with company policies, providing merchandising and sales support, and building strong relationships with customers. Your professionalism and business execution are critical to driving business forward for customers, vendors, and the company.

• Maintain a detailed and specific call routine with a designated ledger of customers.
• Execute company programs and initiatives (racks, plan‑ograms, ordering, and merchandising activities).
• Attend to customer needs and concerns promptly via phone and/or email.
• Find solutions to possible customer challenges with assistance.
• Identify and reduce out‑of‑stocks on shelves.
• Ensure products are fresh and within date‑code parameters.
• Ensure plan‑ograms, marketing best practices, and compliance in stores.
• Identify display opportunities and maximize display positioning.
• Ensure that products are properly displayed, priced, and identified.
• Perform other tasks and duties as assigned.

• A strong ability to manage a high volume of customer calls and emails with professionalism and efficiency.
• Proven customer service skills with a focus on problem‑solving and building lasting relationships.
• Comfortable using business applications and computer systems to manage orders, data, and customer records.
• Detail‑oriented in supporting sales programs and initiatives while ensuring accuracy.
• Collaborative mindset with the ability to partner effectively with the sales team to drive customer satisfaction and growth.

• High School Diploma or General Educational Development (GED) certificate.
• 1–2 years of working experience in a customer service, merchandising or sales position.
• Ability to drive to customer locations using personal transportation (mileage and gasoline reimbursement provided).
• Must have a valid driver’s license, clean driving record, reliable vehicle, and proper valid insurance.
• Must be exceptionally organized and able to multi‑task.
• Ability to travel as needed (minimum travel required).
• Must be analytical / computer literate.
• Must have great communication skills.

Pay: $25 - $30 per hour (depending on experience). Additional benefits include health & wellness benefits, employee stock purchase plan, 401K employer matching, education assistance, paid time off, car allowance, and mileage reimbursement.