Customer Specialist

Customer Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities?

Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

As the Customer Specialist, you will be a trusted advisor to customers and support for the overall Supply team across the district. You will help to resolve customer issues with sales professionalism and timely delivery of quality offerings and solutions. The primary responsibilities will be to process customer quotes and orders and respond to inquiries, questions, or complaints via phone and email, and support Account Managers and multiple stores across the district.

You will ensure customer satisfaction and future sales by being an off the sales counter associate. You will be expected to work onsite at minimum 4 days a week. You may be expected to work more than 4 days a week on site if it is determined that additional coverage will be needed for a period. While you are not focused on in-store operational activities, you will have a heightened responsibility on supporting store productivity through answering more customer requests than a typical sales associate.

Therefore, you must exhibit consistent quality in your support, customer service, and Store and Account Management revenue growth.

You will partner with the inside and outside sales teams to ensure sales initiatives are supported. Your support will be given by way of educating yourself on products and programs and maintain contact with customers about the products and programs we offer as a business or that are being driven by Account Management or Store Leadership.

You will be expected to gain a solid understanding of product offerings, achieve both personal and team sales goals, and take responsibility for the quote and order management processes on behalf of the total team.

RESPONSIBILITIES Customer Facing (75%)

• Actively engages phone and e-mail customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
• Assists Account Managers to service accounts – takes responsibility to process all quotes and orders on behalf of Account Managers.
• Provides priority service to Account Managers to ensure they can respond to their customer timelier.
• Actively searches for possible sales opportunities for Account Managers and District
• Engages customers immediately with incoming calls or e-mails.
• Maintains higher quote, order, and revenue volumes than CSAs within the store.
• Provides technical support to customers.
• Drives sales by maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide customer value propositions and drive sales.
• Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
• Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
• Makes outbound calls including marketing new products.
• Occasionally visits external customers to better understand their…