Director of Security PeoplesBank Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

The Director of Security manages a team of one Full‑Time Guest Services & Security Manager and all part‑time Security Supervisors and Guards, and Guest Services Supervisors and Event Staff. The primary responsibility is ensuring a safe, secure, welcoming and comfortable entertainment experience for guests by planning, monitoring, directing, delegating, controlling, and managing all functions of the guest services & security department.

This role includes personnel management, risk management, loss prevention, fire/life safety, security/safety training, guest services oversight, investigations, coordination with show‑touring security counterparts, budgeting, lost and found, customer service, emergency preparedness, and disaster prevention. The position pays an annual salary of $85,000‑$100,000 and is bonus eligible.

Health, Dental and Vision Insurance; 401(k) Savings Plan with matching; and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 10th, 2026.

Peoples Bank Arena is Connecticut’s premier destination for sports and entertainment. The 15,000+ seat downtown arena is home to the eleventh‑time National Champion UConn Women’s Basketball team and the six‑time National Champion UConn Men’s Basketball team, as well as the AHL’s Hartford Wolf Pack. The venue hosts millions of visitors annually with concerts, family shows, ice‑skating spectaculars, consumer events, and trade shows, featuring artists such as Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, and Drake.

• Oversee all physical security systems in the venue, including camera systems, access control, radio communications, and security software.
• Hire and effectively manage full‑time and part‑time employees providing 24/7 building security coverage and event needs.
• Develop and maintain security and guest services policies and standard operating procedures.
• Establish positive collaborative relationships with all internal departments and government entities, including Police, Fire, EMS, and schedule services as necessary.
• Schedule security and guest services vendors (equipment, K‑9, patrols, lost and found) as needed.
• Review and update the facility Emergency Response Plan manual and quick guide; lead and manage all aspects of emergency preparedness programs and training.
• Manage budget, approve purchases, and negotiate vendor contracts for security programs; evaluate requests for security support or supplies.
• Manage guest inquiries, respond to guest complaints and security concerns to prevent future issues.
• Serve as primary security contact to event management personnel during assigned events.
• Adopt a customer‑service philosophy and public relations approach to all duties; promote this philosophy to guest services and security staff.
• Plan and provide comprehensive training for guest services and security staff.
• Lead employee performance management with the assistance of HR.
• Track attendance of staff according to attendance policy.
• Oversee all aspects of employee personnel including hiring, disciplining, rewarding, scheduling, payroll, and terminations.
• Be present for Peoples Bank Arena events and other major events/games at Pratt & Whitney Stadium.
• Other duties as assigned.

• Bachelor’s degree from an accredited college/university/school.
• Minimum of 5–7 years of experience managing security operations in an arena, stadium, or similar public‑assembly facility.
• Previous law enforcement experience preferred but not required.
• Experience communicating and working with government resources, including…