Director of Security PeoplesBank Arena

Position: Director of Security | Full-Time | PeoplesBank Arena
Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Director of Security is responsible for managing a team of one Full-Time Guest Services & Security Manager and all part-time Security Supervisors and Guards, and Guest Services Supervisors and Event Staff. Primary responsibility is ensuring a safe, secure, welcoming and comfortable entertainment experience for our guests by planning, monitoring, directing, delegating, controlling, and managing all functions of the guest services & security department.

Responsibilities include, but are not limited to, personnel management, risk management, loss prevention, fire/life safety, security/safety training, guest services oversight, investigations, work with show touring Security counterparts, budgeting, lost and found, customer service, emergency preparedness, and disaster prevention.

This role pays an annual salary of $85,000-$100,000 and is bonus eligible.

Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 10th, 2026.

About the Venue

Peoples Bank Arena is Connecticut's premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses.

Peoples Bank Arena is also home to the AHL's Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers.

Peoples Bank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. Peoples Bank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities

* Oversee all physical security systems in the venue, including camera systems, access control, radio communications, and security software systems.

* Hire and effectively manage a team of full-time and part-time employees providing 24/7 building security coverage and event needs.

* Develop and maintain security and guest services policies and standard operating procedures.

* Establish positive and collaborative relationships with all internal departments and government entities, including Police, Fire, EMS, ect., and schedule services as necessary.

* Schedule security and guest services vendors (equipment, K-9, patrols, lost and found) as necessary.

* Review and update the facility Emergency Response Plan manual and quick guide, and lead and manage all aspects of emergency preparedness programs and training.

* Manage budget, approve purchases, and negotiate vendor contracts for security programs. Evaluate requests for security support or supplies.

* Manage guest inquiries, respond to guest complaints and security concerns to prevent future issues.

* Serve as primary security contact to event management personnel during assigned events.

* Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy to guest services and security staff.

* Plan and provide comprehensive training for guest services and security staff.

* Responsible for managing and…