Team Lead, Security

Job Description

Assists in supervising and coordinating activities for the day-to-day operations of the Security Department at Connecticut Children’s. Supervises the security personnel to assure prompt response to requests for security, safety and related services for staff, patients, and visitors. Ensures a high quality of service is provided by the Security department to Connecticut Children’s patients, families, staff, and visitors. Responds to and provides leadership to security personnel during emergency situations, initiates and concludes patient watches and restraints.

Assists the Security Manager in overseeing all aspects of security and activities of the institution and surrounding neighborhood, ensuring safety of patients, employees, visitors, and property through vigilant adherence to policy and controls. The position reports to the Security Manager.

• Monitors security calls and responds with Security Officers.
• Reviews all security reports recorded by Security Officers, conducts preliminary investigations for the Security Manager, and reports back appropriate information.
• Attends and conducts monthly meetings with Security Officers and Visitor Access Associates (VAAs).
• Patrols building and grounds, reports suspicious activities and safety concerns.
• Responds to Security and Valet complaints and conducts preliminary investigations.
• Conducts off‑site visits weekly to maintain a security presence, addressing safety issues.
• Coordinates team efforts between Security and VAA staff.
• Escorts/assists law enforcement agents to units to coordinate investigations.

• Ensures adequate staffing levels for day‑to‑day operations of Visitor Access Associates.
• Prepares monthly schedule for VAA staff.
• Supports VAA staff when the lobby is filled and operates the third Easy Lobby workstation for visitor management.
• Fields customer complaints from Welcome Desk and assists with coordinating service recovery strategies.
• Oversees Valet operation and reports any deficiencies.
• Attends weekly team meetings with Security Manager, Valet Manager, and Hartford Hospital Security Manager.
• Attends quarterly Visitor Task Force meetings to stay informed of complaints, protocols, and policies discussed.

• Assists the Security Manager in supervising and coordinating day‑to‑day activities and operations of Security Officers and Visitor Access Associates staff.
• Facilitates teamwork and cooperation among staff, follows up and resolves routine employee relations issues, and seeks support from the Security Manager for more complex issues.
• Participates in selection, hiring, and orientation processes for staff; provides day‑to‑day guidance and performance feedback.
• Identifies equipment, supplies, and services issues, communicates with appropriate personnel, and follows through to resolve resources.
• Participates in administrative managerial activities, such as developing, implementing, and enforcing unit policies and procedures; follows up on incident reports; and maintains appropriate department files.
• Demonstrates support for the mission, values, and goals of the organization through core behaviors consistent with CT Children’s Standards.

• Responsible for supervising all aspects of the Security Management Program and personnel.

• High School Diploma required or equivalent.
• Associate’s Degree in Business Management, Criminal Justice, or Emergency Management preferred.
• Three to five years of security management experience preferred.
• Healthcare security preferred.

• Valid driver’s license and clean driving record required.
• Valid State of CT Guard Card upon hiring or ability to obtain one within the first three months of employment.
• Nonviolent Crisis Intervention certification to be obtained within the first three months of employment and maintained thereafter.

• Hospital/departmental emergency procedures for fire, safety, disaster, electrical safety, infection control, and hazardous/toxic materials.
• Organization…