Service Technician

Company Overview

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers. The company’s products include ware washing equipment; cooking equipment such as ovens, ranges, and broilers; refrigeration equipment including refrigerators, freezers, and prep tables; food processing equipment such as slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG provides the largest service network in this industry with highly specialized technicians and best‑in‑class supply chain procedures.

The company was incorporated in 2001 and is headquartered in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Service/Repair Technician 1 is an entry‑level position that requires fundamental mechanical and/or electrical aptitude with some troubleshooting experience. The technician provides on‑site support to Hobart Service customers, including the installation and service of commercial food equipment. The schedule includes routine work, on‑call, after‑hours, holiday, and weekend on‑site repair support.

• Installs basic mechanical commercial food equipment and assists in more advanced installs as needed.
• Maintains, diagnoses, and repairs basic mechanical commercial food equipment for customers on contract and/or time‑and‑material (T&M) basis.
• Completes and documents preventive maintenance on basic mechanical commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company’s safe driving and other applicable policies.

This position has no direct or indirect supervisory responsibilities.

• High school diploma or GED required; 0–2 years of electrical/mechanical experience.
• Associates Degree or Vocational Certificate preferred.
• Mechanical or electrical experience preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment preferred.

Certificates and Licenses:
Position/Location dependent.

• Mechanical aptitude:
  Ability to operate and troubleshoot equipment, use hand tools and service manuals.
• Customer service:
  Professional demeanor with excellent telephone skills and etiquette.
• Problem solving:
  Approach problems effectively to avoid negative consequences.
• Safety at work:
  High sense of alertness, ability to detect danger, and maintain a safe work environment.

Technical and Analytical Skills

• Read and interpret standard service manuals and mechanical diagrams.
• Basic math skills and measurement conversions.
• Follow workflow processes and ensure accuracy.
• Identify sales and lead opportunities to foster customer relationships.
• Basic knowledge of Windows applications and Microsoft Office.

Quality

• Demonstrates accuracy and thoroughness.
• Seeks ways to improve quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.

Quantity

• Meets productivity standards set by Customer Facing Metrics (CFMs).
• Completes work in a timely manner.
• Strives to increase productivity.

Attendance/Punctuality

• Consistently at work and on time.
• Ensures responsibilities are covered when absent.
• Arrives at meetings and appointments on time.

Dependability

• Follows instructions and responds to management direction.
• Takes responsibility for own actions.

Teamwork

• Balances team and individual responsibilities.
• Exhibits openness to others’ views and welcomes feedback.
• Contributes to building a positive team spirit.
• Supports everyone’s efforts to succeed.
• Keeps commitments and may commit to extended hours when necessary.

Safety

• Reads and understands safety guidelines.
• Approaches tasks with an emphasis on safety, efficiency, and quality.
• Performs periodic safety inspections of vehicle and equipment; reports defects.
• Completes required…