Fire Sprinkler Lead Technician

Lead Technician

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

We seek a self-motivated, customer service-oriented lead technician. The ideal candidate will be organized, professional, and a good communicator. Ability to use software-based technology for paperless documentation. Establish a rapport and build positive relationships with our customers.

Responsibilities include:

• Responsible for NFPA 25 inspection/testing of water-based fire protection systems.
• This position is for a service technician and fire protection system inspection/testing specialist.
• Service, maintenance, and repairs of water-based systems.
• Minor modification and retrofit of fire sprinkler systems.
• Backflow preventer inspection, testing, and repairs.
• Responsible for identifying NFPA compliance issues and preparing remediation recommendations
• Working as a team player with field and office staff to provide the highest standard of customer service and quality work.
• Performing visual inspection of systems, disabling horn & strobes, and alerting alarm companies and central monitoring services and fire department.
• Complete job paperwork in a timely manner and submit electronically.
• Report critical deficiencies and impairments to deficiency coordinator and branch manager.
• Prepare detailed labor, material, and equipment list needed for all repairs, service and maintenance work.
• Work with highest level of safety.
• Complete all Impact Fire safety testing requirements.

Job, Inventory, and Vehicle Preparation Duties:

• Plan, organize, and gather materials and equipment for vehicle and jobs to perform work in an efficient manner.
• Work efficiently and utilize resources to complete jobs in a timely manner.
• Keep work vehicle clean and organized.
• Schedule routine maintenance of vehicle when needed.

General Duties:

• Will be on 24 hours call for one-week periods in a rotation with other lead technicians. This will be responding to confirm service calls within 30 minutes of receiving the call/text from Impact/Academy dispatch or via answering service.
• Willing to work on off hours during the weekday and weekends when required.
• Follow Impact Fire Services Policies & Procedures.
• Must be punctual, ready to work when scheduled, & complete all duties assigned by management in a timely manner.
• Provide strong customer service, interacting with customers in person and via phone to help resolve and answer any problems that they may be having.

Qualifications:

• High School Diploma or equivalent.
• Connecticut F1/F2 fire sprinkler license
• 1-3 years' service work experience in Sprinkler, fire pump, and Backflow systems service.
• Fire and /or Life Safety Systems experience.
• Must have or be able & willing to attain state Connecticut Backflow certification.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Possess a valid…