Family Support Specialist - QPC

About us

The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission “to build a community of strong, healthy families who protect and nurture children” by providing a full range of behavioral health, early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region.

Named a Connecticut Top Workplace for six consecutive years with national distinction for workplace culture and diversity, equity and inclusion practices, you can be sure you’re joining an organization that’s just as committed to your success as we are to those we serve.

Responsible for provision of Quality Parenting Center family visits. Provide visitation services to families referred by DCF following the removal of a child(ren) due to abuse or neglect. Will conduct weekly family visits and work closely with the bio-family and resource family (substitute caregiver) when possible. May require occasional transportation assistance should a need arise. Services are provided in coordination with DCF and other community service providers.

QPC Family Support Specialists will utilize the Visit Coaching Model in their family time visits. As part of Visit Coaching, the coach is actively involved in supporting the parents to demonstrate their best parenting skills, utilizing a strength-based approach. A range of coaching approaches/interventions can be used based on the individual strengths and needs of the parents including use of play, queuing, modeling, instruction, and rehearsal.

The Family Support Specialist is responsible for provision of case management, support services, mental health services to children and families, or community programs, in coordination with other agency and community services and documentation of services as required by program policies and funding sources. Provides service in the office, home or host setting, to meet the unique needs of families served.
Bilingual skills required

• Provides direct services to children and their families which may include:
  • Conducts comprehensive assessments and engagement
  • Develops treatment plans and contracts for services
  • Implements treatment plans, modifying it as appropriate during the course of treatment
  • Discharge planning, which may include plans for follow-up treatment and connection to community services and programs
  • Provides case management services
  • Works with community groups in collaborative ventures
• Completes clinical documentation and reports, as well as any other documentation and reports required by agency and program policies and funding sources, accurately and timely.
• Develops and maintains collaborative relationships with other community agencies and organizations, in order to provide comprehensive and effective treatment services for clients (i.e., schools, courts, hospitals, etc.).
• Works as a team member with other clinical and administrative staff to respond to client and programmatic needs.
• Contributes to agency organizational life by participating in agency wide task forces, committees or problem solving teams as appropriate.
• Contributes to agency visibility and development of community linkages by representing The Village in community groups or committees, as assigned by supervisor.

BA in social work, sociology, psychology or comparable human service program.

• 2-3 years’ experience in a comparable position in a human services agency preferred but not required.
• Excellent oral and written skills and ability to communicate comfortably with children, parents, and school personnel.
• Organized and able to work independently with minimal supervision.
• Flexible and able to multi-task.
• Cultural competency to serve targeted populations.
• Experience working with inner-city children.
• Commitment to Results/Performance Based Accountability.
• May be required to maintain valid driver’s license and ability to drive or otherwise obtain transportation to provide services throughout the service area.
• Proficient with Microsoft Office and spreadsheet applications. Possess solid general computer skills. Familiarity with specific applications used by The Village a plus.

As a Village employee, you should feel confident that your health and well-being is one of our highest priorities.

The Village offers a comprehensive flexible benefits package designed to aid in the health and well-being of our employees and their dependents.

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