Leasing Case Manager

Job Description

The Leasing Case Manager position is characterized by search, advocacy, legal-compliance and detail-orientation. The Leasing Case Manager searches for appropriate apartments, primarily scattered-site, for Rapid Rehousing and Permanent Supportive Housing tenant-clients by providing services and referrals with the goal of getting people housed.

• Search for appropriate apartments in the community for housing clients
• Cultivate and maintain relationships with landlords
• Perform required housing inspections
• Coordinate move-ins, including providing available furnishings and other household goods
• Provide orientation to new tenants
• Teach tenants how to advocate for themselves with landlord for repairs and maintenance
• Educate tenant about rights and responsibilities
• Intervene if needed in disputes between landlords and tenants
• Maintain all tenant files including ensuring that files contain authentic and proper signatures, dates and data
• Obtain timely renewal of all tenant certification and re-certification paperwork
• Ensure any and all Rapid Rehousing and Permanent Supportive Housing program requirements are met, including those of Imma Care, HUD, DOH, or other stakeholders; monitor these rules and regulations regularly and ensure all parties are in full compliance with appropriate regulatory agreements and policies, including waiting list, certifications, re-certifications and other reporting requirements
• Process rent rolls for rental subsidy processing
• Communicate important daily events and other information
• Attend and participate in staff meetings

• 3-5 years relevant experience in case management roles
• Valid driver’s license
• Excellent interpersonal and written communication skills
• Compassionate concern for those who are homeless or are at risk of becoming homeless
• Experience with computers and proficient typing skills / Ability to complete necessary paperwork and maintain client files
• Tenacity for providing on-going support, follow-up, and client advocacy
• Knowledge of Microsoft Office 365 suite
• Bilingual/Bicultural (English/Spanish) (preferred)
• Bachelor’s degree in Human Services field

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.