Case Manager

Job Description

The Housing Case Manager position is characterized by advocacy, empowerment and mediation. Housing Case Managers assist project-based and scattered-site tenant-clients by providing services and referrals for a variety of needs including general assistance, substance abuse counseling/programs, mental health, medical care, employment services, etc.

• Make referrals for general assistance, benefits, medical care, mental health, community agencies/eligible services, substance abuse counseling/programs, employment services, etc.
• Educate and assist clients in daily living skills
• Assist clients with supportive services and/or other types of assistance as needed
• Maintain a visible presence and contact with clients
• Make clients aware of Imma Care services
• Successfully engage clients in various areas, including with in-house and external group work to enhance recovery, mental and physical wellness, etc.
• Improve client access to services
• Inform clients of upcoming events
• Maintain up-to-date client files
• Meet all quality standards set internally and by funders and other partners
• Ensure complete data is entered and accurate in HMIS database
• Produce reports as needed in HMIS for housing utilization, etc.
• Communicate important daily events and other information
• Maintain daily statistics
• Complete progress notes for all client contacts
• Attend and participate in staff meetings
• Be knowledgeable regarding resources and issues affecting our target population
• Return all phone calls, emails, etc. within 24 business hours
• Other duties as needed/assigned

• Some sort of experience within customer service, non-profits, or community work
• Valid driver’s license / clean driving record
• Ability to handle stressful situations and a fast-paced environment
• Compassionate concern for those who are homeless or are at risk of becoming homeless
• Experience with computers and proficient typing skills / Ability to complete necessary paperwork and maintain client files
• Tenacity for providing on-going support, follow-up, and client advocacy
• Knowledge of Microsoft Office 365 suite
• Bilingual/Bicultural (English/Spanish) (preferred)
• Bachelor’s degree in Human Services field

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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