Credible Messenger: Credible Messenger Program

Credible Messenger

Employment Type:

Full‑time, 40 hours per week

Scheduled

Hours:

Monday‑Friday 8:00AM‑8:00PM availability, hours flexible, some evenings required

Program/

Location:

Credible Messenger, Hartford, CT

PC#: 3162

The Credible Messenger program is a non‑clinical care support and case management program that aims to assist high‑risk justice‑involved youth and their families living in Hartford with their identified needs related to behavioral health, substance use, medical care, housing, education, employment, legal matters, transportation, benefits, family support, and other activities of daily living. The goal of the program is to reduce re‑arrests for the youth while connecting them to prosocial supports and education within their community.

The Credible Messenger position works directly with the youth on their goals as well as while completing administrative, programmatic, triage, and documentation responsibilities in accordance with program and contract expectations.

• Have lived experience with the justice system and/or who have personal roots within the city of Hartford CT. Knowledge and familiarity with the neighborhoods of Hartford and the challenges and needs of youth living in this area is preferred.
• Have experience with and enjoy building trust and rapport with high‑risk justice‑involved inner‑city youth and their families.
• Have knowledge of local resources available to youth in the city of Hartford.
• Have experience with collaborating with Juvenile Probation Officers or the court system.
• Enjoy working in the community and in clients’ homes, as opposed to an office‑based position.
• Prefer a flexible work schedule with non‑traditional hours, including some evenings, and being available to youth and their families outside of traditional hours.
• Are motivated and take initiative to support and advocate for disadvantaged youth.
• Are creative and persistent in their strategies to engage reluctant youth in the program.

• Coordinate intake, engagement, and ongoing services for youth referred by CSSD/JBCSSD in accordance with program contract requirements and the Individual Service Plan.
• Serve as a liaison between CHR, CSSD/JBCSSD, clients, families, natural supports, and community providers to support communication, service access, treatment planning, and discharge planning.
• Link clients and families to community supports and resources, including behavioral health, substance use, medical care, housing, benefits, legal services, education, employment, and other identified needs.
• Assist clients with appointment scheduling, transportation coordination, and other practical supports that promote engagement and reduce barriers to care.
• Maintain accurate, timely documentation of services, contacts, referrals, and communications in compliance with agency, program, and contract standards.
• Participate in supervision, team meetings, trainings, and other meetings as assigned.
• Perform other duties as required.

Education:

High School Diploma or equivalency program (GED)

Experience:

Credible Messengers will come from and live in the communities of the youth to be served, shall have lived similar, relevant experiences of the youth, and have transformed their own lives.

Licensure/Certification/Registration:
Valid driver’s license required.

Training:
Will attend all required program trainings for CHR and CSSD.

• Proudly recognized as a Top Workplace for 12 consecutive years.

• Enjoy ample paid time off, including a special day off for your birthday.

• Benefit from contributions to your 403b Retirement Plan.

• Competitive premiums with added discounts on pet, auto, and home insurance.

• Tuition reimbursement and professional development programs.
• Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
• Exclusive tuition discounts for CHR employees at several local colleges/universities.

• FREE robust training curriculum, featuring our brand‑new Clinical Training Series for interactive…