Supportive Housing Manager

JOB DESCRIPTION

Salaried Exempt

The Supportive Housing Manager oversees the day-to-day operations of the permanent supportive housing programs.

• Master’s or Bachelor’s degree preferred in social work, human services or related field and 3-5 years relevant work experience
• Commitment to Person-Centered, and Consumer-Choice models of care
• Excellent interpersonal and written communication skills
• Compassionate concern for those who are homeless
• Experience providing direct supervision to staff
• Valid driver's license, insurance and reliable means of transportation required
• Bilingual/Bicultural (English/Spanish) (preferred)
• Ability to handle stressful situations and a fast-paced environment
• Experience with computers and proficient typing skills
• Ability to complete necessary paperwork and maintain employee files
• Knowledge of Microsoft Office 365 suite

Must be able to perform basic office job tasks and lift up to 40 pounds.

This position oversee s daily operations of permanent supportive housing programs; time in the office completing paperwork and maintaining employee and client files; conducting bi-weekly staff meetings, supervision & trainings; and meeting with other service providers as needed.

• Provide direct supervision of Permanent Supportive Housing Case Managers, the Housing Location Specialist and the Peer Advocate
• Arrange the scheduling of direct reports to meet the needs of clients and agency operations
• Provide a welcoming environment and a culture of positive staff development
• Enforce compliance of agency policies
• Assist the Director of Programs with reports and program audits
• Participate in Coordinated Access Network meetings as requested by the Director of Programs
• Ensure safety of staff, clients, and visitors
• Maintain program statistics, such as general program demographics, utilization, rent status, case manager productivity, client income source, and incidents of all types
• Manage Quality Assurance to ensure high-quality service delivery in compliance with all funder requirements
• Collaborate on the maintenance of housing client’s apartments with Housing Location Specialist
• Collaborate on the distribution of household goods to clients with Housing Case Manager(s)
• Be knowledgeable regarding resources and issues affecting our target population
• Other duties as needed/assigned