Residential Coordinator

JOB DESCRIPTION

Position Title:

Residential Coordinator Department:

Supportive HousingFLSA Status:

Non-Exempt Pay Grade:4

Reports To:

Program Manager GENERAL DESCRIPTION OF DUTIESThe purpose of this position is to support the Agency’s needs by providing assistance with the operations and service delivery of the DOC residential program. RC is responsible for maintaining a secure and safe atmosphere for program participants and ensuring residents are adhering to program policies.

SPECIFIC DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Conduct home visits and evening monitoring of client apartments to ensure compliance with agency and funder requirements.

Provide support and concrete assistance to tenants, assist/train tenants in the skills of daily living

Ensure residents comply with housing program rules and guidelines

Promote a safe and supportive housing environment

Keep residents informed of all policies and procedures and ensure compliance with these guidelines

Monitor all client activities within the apartment and the community.

Assist with collecting, testing and documenting toxicology surveillance.

Conduct semi-annual safety checks and yearly inspections of apartments.

Establish positive landlord relationships and provide landlord mediation.

Assist Case Managers in carrying out their responsibilities such as, shopping for client supplies.

Record all necessary information including log entries, incident reports, and demographic reports.

Report any necessary information regarding clients to the Forensic Case Managers and Senior Program Manager.

Participate in and conduct training as required.

Provide effective customer service including, but not limited to greeting, receiving, and addressing clients with respect and dignity at all times.

Ensure all information is accurately entered into STEPS and/or other system as required.

Regular attendance

Attend and complete all mandatory trainingsADDITIONAL JOB FUNCTIONS Participate in, retain, and incorporate training as required.

Perform all duties relative to special programs/projects as required.

Provide input and make recommendations regarding program/departmental policies, procedures, and practices.

Reports to and conducts additional duties as required by various funder guidelines and requirements.

Performs all other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE Associate's degree preferred but may be substituted with HS diploma and directly related experience. At least two years of responsible employment experience in the area of Social Work, Criminal Justice and/or related field. Knowledge of criminal justice and court system. Ability to interact with a diverse population. Knowledge of substance abuse and mental health issues. Excellent communication skills, written and oral, are required.

Ability to compile written reports and maintain case notes. Experience in facilitating groups preferred. Demonstrated ability to utilize computers and proficiency in Microsoft Office. Project a professional demeanor and interpersonal skills. Able to work independently and as part the team and exercises mature judgment .Maintain regular attendance Proficient knowledge in processing confidential information Good problem solving and conflict resolution skills Must have CT valid driver’s license and reliable transportation.

Must be available to work evenings and weekends. Bilingual preferred.