Transportation Family Liaison

Purpose

The Family Liaison's primary purpose is to provide support to the parents/guardians and school community by providing resources and resolution for transportation related issues. The Family Liaison builds a relationship between school, families, bus companies, and the community.

Title: Transportation Family Liaison

Reports to: Transportation Manager

The Family Liaison's primary purpose is to provide support to the parents/guardians and school community by providing resources and resolution for transportation related issues. The Family Liaison builds a relationship between school, families, bus companies, and the community.

• Investigate family needs with an emphasis on issues related to transportation. Investigation should include working closely with Bus Companies, Teachers, Principals, Support Staff providers in schools, as well as Parents/Guardian.
• Communicate identified needs to Manager and plan resources needed for a positive resolution.
• Host and manage annual New Family meetings.
• Attends scheduled Open House sessions at school level to provide transportation-related information.
• Visits hospitals and provides support to families when accident occurs while being transported to or from school on a school vehicle. Written updates provided to management on the status of each student's condition.
• Department Of Children and Families (DCF) mandated reporter, files all DCF reportable incidents with the DCF department. Manages documents related to DCF report, including providing reports to schools.
• Assist in the Call Center when needed.

• Collaborative -- A dynamic personality that is collaboratively minded, can recognize and identify strengths, seek consensus around mutual goals, and build meaningful relationships.
• Creative -- A systems-thinker and builder, who is not afraid to be innovative in designing solutions and has skills in articulating these ideas and concepts.
• Methodical -- Strong analytical, systems, and problem-solving skills to evaluate issues/complaints, prepare reports, and recommend/implement solutions using independent judgment. Ability to move from concepts to action through strong program design and evaluation.
• Reliable -- Leadership skills that reflect and value a team approach, demonstrate integrity, effectiveness, efficiency, and the ability to deliver high quality service. Highly capable of handling multiple tasks, projects, and timelines. Excellent oral and written communications skills.
• Trusted -- Ability to work with parents/guardians, partners, and staff of diversified backgrounds with a positive, optimistic, solutions-oriented attitude. Shares a deep respect for the community, its stakeholders, and the families we serve.

• High School Diploma or GED required.
• Excellent organizational, communication and written skills
• Computer literate including knowledge of Microsoft Applications
• Global Positioning and video experience