Hybrid Senior Software Engineer Conversational AI

Job Description

The ideal candidate will have a solid background in constructing robust and scalable software, leading a scrum team as technical leader, making day-to-day engineering decisions impacting deliveries, owning delivery items, coaching and mentoring team members, specifically within the realms of voice and chat bots. Candidates should also have a track record demonstrating product-orientation, business acumen, and solid cross‑functional communication skills.

As a Senior Software Engineer, you'll play a crucial role in building and delivering high‑quality software that enhances customer experiences. You'll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you'll work closely with cross‑functional teams to deliver integrated solutions that meet the evolving needs of our business.

• Ensure the long‑term quality of architecture, design, and code of our software systems.
• Own critical component of the software stack.
• Lead hands‑on, perform design and code and reviews.
• Help deploy and maintain large scale software in Production, ensure operational excellence.
• Provide technical leadership, guiding the team in best practices, optimizing development processes, and resolving technical challenges.
• Help the development of other team members, mentor individuals, help manager grow the team.
• Partner with product to align on business objectives.
• Champion continuous improvement by identifying opportunities for enhancement, refining processes, and optimizing development workflows.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 5+ years of experience with designing and building software engineering solutions in cloud environments
• 5+ years of experience in one or more software languages, such as Python, Java, C#, JavaScript, SQL, etc.
• 5+ years of experience with APIs, microservices, and modern software patterns
• 2+ years of experience as a technical team leader
• Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders.
• Hands‑on experience with Large Language Models (LLM) and their practical applications in conversational AI.
• Experience developing and supporting voice and text chatbots.
• Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field.