Lead Salesforce Developer

Introduction

The State of Connecticut Department of Administrative Services (DAS) Bureau of Information Technology Solutions (BITS) is seeking a Lead Salesforce Developer (Information Technology Analyst
3) to oversee the maintenance and operations of Salesforce (Gov Cloud Plus) for the Department of Social Services (DSS) – Micro Apps Team.

• Professional growth and development opportunities.
• A healthy work/life balance for all employees.

• Monday – Friday, First Shift, 8:00 AM to 4:30 PM.
• Full‑time, 40 hours per week.
• Hybrid work – combination of on‑site and remote.
• Location:
  
  Hartford.

• Translate business requirements into Salesforce solutions, leveraging integrations.
• Act as the Salesforce technical expert and provide design direction to the team.
• Design and implement solutions following Salesforce best practices and introducing new technologies when necessary.
• Build and optimize dashboards, reports and visualizations (heat maps, geographic maps, drill‑downs, drill‑throughs) for IVR and contact center needs.
• Analyze AWS Connect, Salesforce and data streams to develop accurate analytical datasets and ensure reporting consistency across systems.
• Design, test and modify Salesforce integrations with contact center systems.
• Develop end‑to‑end Salesforce solutions, including APEX, Triggers, Lightning Web Components, Visualforce, external data integrations and middleware such as Mule Soft.
• Automate business processes using Process Builder, Workflows, Formulas, Flow, Assignment Rules and email alerts.
• Estimate work effort, determine resource needs and create schedules.
• Participate in peer code reviews and unit testing.
• Mentor and guide staff, and conduct performance appraisals.
• Provide application support, analyze defects, replicate and fix defects, and perform root‑cause analysis.
• Perform related duties as required.

• Seven (7) years of experience in IT operations, programming, systems/software development, or a related field.
• One (1) year of that experience must involve full‑professional, complex technical support, including design, implementation and management of communications networks, WAN or mini‑computer systems, and systems applications.

• Experience with Salesforce declarative development (Process Builder, Workflow Rules, Lightning App Builder).
• Experience with Salesforce programming (Visualforce, Lightning Web Components, Apex, SOQL, SOSL).
• Experience with Mule Soft and Salesforce APIs, security configuration, sharing rules and user management.
• Experience with Agile development, REST and SOAP APIs, OAuth, SSO, and CI/CD deployment processes.

The State of Connecticut is an equal‑opportunity/affirmative‑action employer and strongly encourages applications from women, minorities, and persons with disabilities.