SDET Automation Engineer; Hammer & Cyara)

SDET Automation Engineer (Hammer & Cyara)

We are seeking a highly skilled SDET Automation Engineer to join our Quality Engineering team supporting CVS Health's Conversational AI and Digital Channels initiatives. This role will be responsible for designing, building, and maintaining scalable test automation frameworks, harnesses, and quality engineering solutions across Voice, Chat, API, and backend systems. The ideal candidate will possess strong automation expertise, hands-on experience with Hammer and Cyara, and a passion for improving software quality through innovative testing strategies, continuous automation, and engineering best practices.

This is a highly collaborative role that partners with Product, Architecture, and Engineering teams to ensure exceptional customer experiences and reliable platform performance.

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

As an SDET Automation Engineer (Hammer & Cyara), you will play a critical role in shaping and advancing the quality strategy for Conversational AI platforms and digital customer experiences. You will develop and maintain robust automation frameworks, reusable test harnesses, and testing standards that enable engineering teams to efficiently validate applications across Voice, Chat, APIs, and backend services.

The role requires expertise in automation testing, API validation, CI/CD integration, and conversational AI testing methodologies. You will work closely with cross-functional teams to define test approaches, identify quality gaps, build scalable testing solutions, and ensure seamless customer interactions across channels. In addition to hands-on automation development, you will mentor engineers, promote quality engineering best practices, and help establish a culture of quality throughout the software development lifecycle.

This is an excellent opportunity for a technically strong SDET who enjoys solving complex testing challenges, developing innovative test solutions, and driving quality for next-generation AI-powered customer experiences.

In this role, you will:

• Design and implement scalable test automation frameworks, harnesses, and quality engineering solutions for Conversational AI platforms across Voice and Chat channels.
• Partner with Product, Architecture, and Engineering teams to define test strategies, quality standards, test coverage goals, and acceptance criteria.
• Develop and execute comprehensive testing approaches for APIs, backend services, end-to-end workflows, and AI-driven customer interactions.
• Build reusable testing tools, frameworks, and infrastructure that enable engineering teams to efficiently validate and maintain software quality.
• Validate complex conversational experiences, including multi-turn dialogues, intent recognition, orchestration logic, and customer journey flows.
• Identify testing gaps, quality risks, and process improvement opportunities, recommending and implementing effective solutions.
• Drive automation across the software development lifecycle, integrating testing strategies into CI/CD pipelines and release processes.
• Monitor, analyze, and report on test execution results, quality metrics, and release readiness to ensure a high-quality customer experience.
• Collaborate closely with developers to troubleshoot defects, improve testability, and support test-driven development practices.
• Create documentation, best practices, and testing standards that enable teams to consistently deliver high-quality solutions.
• Mentor engineers on automation frameworks, quality engineering principles, and modern testing methodologies.
• Contribute hands-on to automated test development and support broader engineering initiatives when needed.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Hartford CT.

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

• 5+ years of total software engineering experience, with 3+ years focused on test automation/SDET work.
• Deep understanding of automation testing and the ability to lead engineers in developing automation scripts and programs that support automated testing initiatives.
• Strong proficiency in at least one backend programming language (Java or Node.js) with Object-Oriented Design (OOD) experience.
• API testing expertise, including REST, request/response validation, mocking, and contract testing.
• Experience with test frameworks such as JUnit, Jest, or equivalent; experience building custom frameworks is a plus.
• Hands-on experience with testing tools and platforms including SoapUI, Postman, Bruno, Playwright, Selenium, Cucumber, Hammer, and Cyara.
• Voice and Chat test automation expertise, with familiarity in testing methodologies…