Healthcare Operations Specialist

Location: White River Junction, VT 05001

Job Type: Contract 12+ months, would be extension

Work Mode: Onsite

Job Description:

Documentation Management:

• Compile and prepare review summaries, reports, and correspondence.

Scheduling and Coordination:

• Support operations across all sites participating in the pilot.
• Coordinate meetings, training sessions, and conferences.
• Prepare and distribute meeting agendas and minutes.
• Plan and schedule overarching mobile dental clinic operations, ensuring a coordinated effort between the contracted dental staff, planned locations of the mobile dental clinic during its daily operations, the Office of Dentistry, and local facility support staff.
• Maintain staff training schedules and records of attendance.

Communication:

• Provide bi-weekly feedback and insights to the implementation team/Center for Care and Payment Innovation (CCPI) to facilitate real-time program implementation.
• Report evaluation progress at monthly CCPI meetings.
• Facilitate communication between the contracted dental staff, Office of Dentistry team, and other stakeholders.
• Ensure that all communications are clear, timely, and effectively documented using Microsoft Word, PowerPoint, and/or Excel.
• Be prepared to verbally present on the required reports.

Process Improvement:

• Assist in identifying inefficiencies and bottlenecks in the review process.
• Document and communicate changes to processes and ensure all internal and external stakeholders are aware of updates.
• Assist in developing and implementing quality control measures to ensure consistent and high-quality reviews.
• Prepare reports on the outcomes of quality assurance activities.

Training and Development Support:

• Attend all required training sessions provided by the VA to ensure up-to-date knowledge and awareness of VA processes, policies, and guidelines.
• Participate in periodic refresher courses and policy updates as mandated by the VA.
• Complete any VA-mandated certification programs within specified deadlines.

Qualifications:

• Bachelor of Arts and/or Bachelor of Science
• At least 3 years of overall professional experience, preferably in a medical and/or federal contracting position.
• Experience guiding contract performance, preferably ensuring compliance with VA policies, managing schedules and deliverables, coordinating across multiple stakeholders, and supporting mandated reporting requirements including congressional reporting.
• Experience as a single accountable point of contact for contracts, enabling effective oversight, risk management, and quality assurance.
• Experience in a medical or dental environment, preferably overseeing project management activities, building policies, optimizing processes, and using medical software (e.g., electronic health records), and managing day-to-day operations of enterprise projects.
• Experience supervising operational effectiveness, preferably coordinating communication with medical and non-medical personnel, and ensuring compliance with federal policies such as Medicare, HIPAA, Occupational Safety and Health Administration, labor laws, and more.
• Ability to manage and refine administrative processes to enhance pilot program effectiveness and productivity.
• Ability to prioritize multiple tasks based on deadlines, importance, and scope of assignments.
• Self-directed, detail-oriented, excellent at meeting deadlines with well-developed time management, organization, and project management skills.
• Strong interpersonal skills with the ability to work with all levels of staff from varying backgrounds.
• Mastery of oral and written communication skills with proficiency to convey information clearly and effectively.
• Expert knowledge and skill in Microsoft 365 Office programs including Word, Excel, Teams, and Outlook.