Hybrid - Client Support Specialist

Description

We Are Hiring Client Support Specialists

• Job Category:
  Customer Service , Technical Support , Account Support
• Employee Type:
  Non-Exempt
• Required Degree:
  High school

• Phone
• Email jenelle.stromberg

Location: White River Junction, Vermont, 72 South Main Street
Work Hours: Monday - Friday, 8 am - 4 pm

ARIS Solutions is more than a workplace – it's a community dedicated to financial excellence and employee well-being. We enable our agency partners to focus on providing quality support to individuals with disabilities and veterans by managing their administrative and financial work. We believe that everyone should be able to stay in their own homes and choose their own care providers.

The best Client Support Specialists are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Answer Incoming phone calls, return phone calls related to timesheet issues, problems or other requests
• Retrieve and process requests from FEA and Time Sheet voicemail
• Mail out timesheets, packets, schedules, envelopes and any other requested information
• Research and handle issues with timesheets, payments, budgets or other requests
• Print and mail reports
• Open and sort incoming mail
• Provide information about products and services

• High School Diploma
• Experience in Customer Service and Clerical Duties
• Effective Communication
• Computer skills (Windows, MS Office Suite and Agency supported software)
• Develop and maintain positive relationships with Customers, Agencies and Employees
• Ability to Maintain Confidentiality

- Predominately sedentary office position with high frequency of keyboarding/computer work required.

- The physical demands are minimal and typical of similar jobs in comparable organizations.

- The work environment is representative and typical of similar jobs in comparable organizations.

• Comprehensive benefits starting the 1st of the month following hire, including medical, dental, vision, and disability coverage.
• Generous retirement plan with up to 5% employer match after one year.
• Tuition assistance, wellness programs, and volunteer opportunities.
• Paid time off, including 12 holidays per year.