Front End - Asst. Manager - White River Jct. Store

We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.

Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.

And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.

Position Overview:

Assists with the management and coverage of the Front End Department, responsible for assisting with training and oversight of daily operations of the Front End to maintain structure and consistency to contribute to the overall customer experience and the financial success of the Co-op.

Essential Functions and Responsibilities :

Holds effective meetings as requested or needed to enhance communication amongst the supervisor team and department staff

Educates staff on membership information to enhance the growth of membership when necessary

Organizes regular monthly meetings with developmental staff for consistent meetings in regards to overall performance of these assigned staff members

Supports Front End Supervisors in preparing and implementing a schedule to provide excellent customer service and sets guidelines for high productivity

Supports and sets guidelines for Front End Supervisory positions when interviewing applicants and checking references

Assists in developing a plan for staff to meet their individual goals

Supports checkout Shift Supervisors/Supervisors by reviewing and/or assisting in completing disciplinary warnings for staff as requested or needed

Assists in developing standards for the checkout departments

Ensures front end is clean and register areas are uncluttered and supplied

Provides cashiers to do shopping and packing of senior orders and other special orders as needed or requested

Attends Department Manager meetings as requested

Is familiar with the Co-op alarm system and closing procedures

Follows appropriate steps when handling

Communicates daily with Department Managers and Store Manager.

Meets regularly with Front End Manager Performs Manager on Duty responsibilities efficiently

Demonstrates and enforces safe and secure money handling procedures with department, according to store policies

Enforce proper procedure in handling paperwork

Complete all required department and Co-op training

Has knowledge and training of phone system- knows how to answer, page, and transfer properly

Serves as a mentor to new staff in the department (for those with more years of experience)
Re-trains staff as needed or requested, following set training program

Checks Co-op email at least once per week

Sets standard for expected behavior in adhering to all food safety procedures

Adheres to all Co-op policies, procedures and employee code of conduct

Other duties as assigned

Required Skills/Experience and Attributes:

High School Diploma or equivalent3 to 4 years cashier experience3 years in retail business with experience

Excellent communications and organizational skills required

Must be able to lift up to 60 lbs. comfortably on a regular basis

Set an excellent example for new employees

Proficiency in use of computer software, Office 365, Excel and Word Successful completion of Co-op customer service training

Serve Safe certification acquired as needed

Excellent follow through

Equipment Used:

Computer register, scanner, adding machines, computer, knives, box cutters, U-boats, carts, and…